Katrina Isley
Marion Eye Centers & Optical
Marion,IL
10
years of professional experience
Work History
Ophthalmic Scribe
2 Years 6 Months- Documented ophthalmologist encounters in EHR with precise histories, diagnoses, procedures, and treatment plans.
- Captured exam findings during patient visits, including visual acuity, refraction, and slit lamp observations.
- Prepared patient charts by reviewing prior records, medications, allergies, and referral information.
- Coordinated exam room flow by anticipating provider needs and organizing documentation for efficient visits.
- Verified clinical terminology, ensuring accurate transcription of assessment and plan details into medical records.
- Supported providers with timely documentation of procedures, follow-up instructions, and patient education notes.
- Maintained HIPAA-compliant records while handling sensitive patient information with discretion and accuracy.
- Enhanced doctor-patient communication by serving as a liaison between ophthalmologists and patients.
- Ensured accuracy in billing processes, diligently verifying insurance coverage, and obtaining necessary authorizations for procedures.
- Maintained a high standard of professionalism, consistently exhibiting excellent organizational skills and attention to detail in all aspects of the role.
- Aided in surgical preparation, gathering necessary instruments and equipment for efficient use during ocular procedures.
- Demonstrated exceptional multitasking abilities by simultaneously handling patient care, documentation, and administrative tasks.
- Maintained patient confidentiality through diligent adherence to HIPAA regulations while handling sensitive information.
- Provided exceptional administrative support to ophthalmologists, managing correspondence, phone calls, and other tasks as needed.
- Facilitated timely treatment plans by promptly transcribing doctors'' orders for medication prescriptions and referrals.
- Accompanied physicians through day in fast-paced, stressful environments.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Processed patient referrals and authorizations to enable smooth patient consultations.
- Handled multiple projects simultaneously, providing clients with prompt and high-quality service.
Receptionist Administrator
1 Year 6 Months- Managed multi-line phone systems, routed inquiries, and maintained professional front-desk communication
- Coordinated calendars, meetings, and appointment scheduling to support daily administrative operations
- Processed incoming and outgoing correspondence, ensuring accurate distribution and timely follow-up
- Maintained confidential files, records, and client information with strong attention to detail
- Greeted visitors, verified appointments, and delivered courteous reception support
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
Worker Comp
2 Years 9 MonthsAssistant Manager of Operations
1 Month- Coordinated daily operations, aligning staffing, scheduling, and workflow priorities across departments.
- Monitored process compliance, resolving discrepancies and maintaining accurate operational records.
- Supported managers with inventory oversight, purchasing coordination, and supply availability checks.
- Led team briefings, clarified assignments, and reinforced service and safety expectations.
- Trained new staff on procedures, systems, and standard operating practices.
- Managed escalated issues, communicating updates and restoring service continuity quickly.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
Referral Nurse
5 Months- Coordinated patient referrals, aligning specialty appointments with provider orders and care plans.
- Verified insurance requirements and prior authorizations to prevent delays in scheduled services.
- Communicated with physicians, clinics, and hospitals to expedite referral processing and follow-up.
- Reviewed medical records for completeness, accuracy, and required documentation before submission.
- Tracked referral status, updated patient files, and resolved missing information promptly.
- Educated patients on referral steps, specialty access, and next-appointment expectations.
Education
Diploma
CNA 2011
Skills
Multitasking efficiency
HIPAA compliance awareness
Visual field testing
Patient history documentation
Visual acuity testing
Optical coherence tomography
Prescription transcription accuracy
Retinal imaging techniques
Pre-operative preparation support
Fluorescein angiography procedure
Intraocular pressure measurement
Ocular ultrasound operation
Medical terminology proficiency
Electronic health records management
HIPAA compliance
Documentation skills
Data entry experience
Data entry expertise
Medical billing
Teamwork and collaboration
Time management
Attention to detail
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Active listening
Adaptability and flexibility
Data entry skills
Electronic health records
Administrative skills
Self motivation
Interpersonal communication
Section name
- I have worked in the medical field for 20+ years. I have worked with account payable, accounts receivable, insurance claims, following up on those claims, filing prior authorizations for surgeries, processing referrals, scheduling appointments, faxing, answering multi-line phones, scanning charts, filing, and patient care.
- I am looking for a place I can start a actual career. I have worked various jobs, but I am ready to find a home with a company that I can be proud to work for and is proud that I work for them.
Timeline
Ophthalmic Scribe
Marion Eye Centers & Optical
04.2024 - CurrentRead More
Receptionist Administrator
Eubanks and Daugherty
10.2022 - 04.2024Read More
Worker Comp
Unemployment Worker Comp
08.2017 - 05.2020Read More
Assistant Manager of Operations
Martin and Bailey
08.2017 - 09.2017Read More
Referral Nurse
Southern Illinois Health Care
03.2017 - 08.2017Read More
Vienna High School
Diploma
Read More