Katrina Jackson
Moline,IL
Summary
Dynamic Certified Medication Aide and Administrative Assistant with a proven track record in enhancing patient care and streamlining office operations. At Heartis Buckhead, significantly reduced medication errors through meticulous documentation and administration. Expert in data entry and customer service, adept at fostering professional relationships. Demonstrates exceptional organizational and verbal communication skills, ensuring high standards of efficiency and confidentiality.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
I’d Rather Be Home Homecare Services LLC.
06.2024 - 11.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Developed filing system for historical documents, preserving important company records and improving access to information.
Head Cashier
Sprouts Farmer Market
05.2023 - 04.2024
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
Certified Medication Aide
Heartis Buckhead
06.2022 - 01.2023
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
- Supported nursing staff by monitoring patients for side effects or adverse reactions to medications.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Promoted patient safety with thorough knowledge of medication interactions and contraindications.
- Maintained high standards of cleanliness and organization within the medication storage area, reducing potential risks associated with cross-contamination or mixups.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Provided training and mentoring for newly hired Certified Medication Aides, promoting a consistent level of quality care across all staff members.
- Enhanced patient care by administering medications according to prescribed schedules and dosages.
- Performed regular safety checks on medication storage areas to maintain a secure and organized environment.
- Responded promptly to emergency situations involving patients'' health issues related to their medications, coordinating closely with nursing staff for optimal outcomes.
- Demonstrated strong knowledge of state regulations governing Certified Medication Aides, ensuring compliance with all relevant guidelines during daily tasks.
Certified Medication Aide
Provident Village at Creekside
02.2020 - 04.2022
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
- Promoted patient safety with thorough knowledge of medication interactions and contraindications.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Monitored patient responses to medication to report adverse reactions quickly.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
GED -
Black Hawk Outreach Center
Rock Island, IL03-2004
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- File organization
- Filing
- Scheduling
- Documentation and recordkeeping
- Office management
- Verbal communication
- Deadline oriented
- Documentation and reporting
- Multi-line phone systems
Certification
- Human Resources Assistant Certificate – HR Certification Institute.
- CPR/AED Certification
- First Aid Certification
- Certified Nursing Assistant (CNA)
- Certified Medication Aide (CMA)
Timeline
Administrative Assistant
I’d Rather Be Home Homecare Services LLC.
06.2024 - 11.2024
Head Cashier
Sprouts Farmer Market
05.2023 - 04.2024
Certified Medication Aide
Heartis Buckhead
06.2022 - 01.2023
Certified Medication Aide
Provident Village at Creekside
02.2020 - 04.2022
- Human Resources Assistant Certificate – HR Certification Institute.
- CPR/AED Certification
- First Aid Certification
- Certified Nursing Assistant (CNA)
- Certified Medication Aide (CMA)
GED -
Black Hawk Outreach Center
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