Katrina Jackson
Henrico,VA
Summary
Detail-oriented professional with exceptional communication and project management skills, and a proven ability to manage multiple tasks effectively in fast-paced environments. Recognized for taking a proactive approach to identifying and resolving issues, optimizing processes, and supporting organizational goals. Brings extensive customer service experience and a strong background in managing overpayments, adjudicating claims, and coordinating payer arrangements to ensure accurate, efficient, and compliant account resolutions. Eager to contribute to team success while continuing to develop professionally, offering a positive attitude and a commitment to continuous learning and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
QUALIFIED MENTAL HEALTH PROFESSIONAL
Hidden Roots
05.2024 - Current
- Provide ongoing monitoring, support and behavioral health support services to adults undergoing mental health crisis with emotional trauma, and other mental health issues, as well as to serve their families.
- Engage with adults in weekly skills training and case management (mental and intensive) services.
- Complete comprehensive assessments, develop and implement treatment plans, and maintain accurate documentation in compliance with state and agency standards.
- Maintain a high degree of professionalism in the community, with clients, and with referring agencies seeking to build and maintain positive relationships.
ADMINISTRATIVE ASSISTANT
APJ Hauling, LLC
09.2019 - 04.2024
- Evaluated, adjusted, and dispatched routes based on load (tons), prices, gravel type, available workers, traffic hazards, and weather conditions.
- Communicated effectively via two-way radios, text messages, to contact employees or emergency personnel.
- Handled management of communication to executives by taking and making telephone calls; review, organize, and prioritize mail and/or documents as well as compose and type correspondence.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
DATA CALL CENTER REPRESENTATIVE
Virginia Department of Health Professions
05.2016 - 08.2019
- Provided telephonic and electronic technical online system usage support, including browser setting guidance and website navigation, to licensees of all 13 Health Regulatory Boards.
- Adhered to all 13 Health Regulatory Board’s laws, regulations, and fees for the requirement of a license, reissued copies of licenses, sent paper renewals within compliance, updated emergency contact information, and picked up mail to distribute accordingly.
- Measured the effectiveness of customer success by defining operational metrics, tracking systems, and reporting to the executive team.
Education
Bachelor of Science - Psychology
Old Dominion University
Norfolk, VA12.2023
Associate of Science - Business Administration
J Sargeant Reynolds Community College
Richmond, VA05.2014
Associate of Science - Social Science
J Sargeant Reynolds Community College
Richmond, VA05.2014
Skills
- Microsoft Office
- OnBase
- Oracle
- AS/400
- Cerner
- Emdeon
- Mainframe
- Cardinal
- Epic
- IDX
- E-Health
- Notable
- Customer Support
- Record Keeping
- Account reconciliation
- Task Management
Certification
- QMHP- Pending
- QMHP-T- License # 0734010715
- VACS Mobile Crisis Responder 05/2025
- American Red Cross CPR 05/2025
Timeline
QUALIFIED MENTAL HEALTH PROFESSIONAL
Hidden Roots
05.2024 - Current
ADMINISTRATIVE ASSISTANT
APJ Hauling, LLC
09.2019 - 04.2024
DATA CALL CENTER REPRESENTATIVE
Virginia Department of Health Professions
05.2016 - 08.2019
Associate of Science - Business Administration
J Sargeant Reynolds Community College
Associate of Science - Social Science
J Sargeant Reynolds Community College
Bachelor of Science - Psychology
Old Dominion University