Summary
Overview
Work History
Education
Skills
Timeline
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Katrina Jellum

Hayfield,MN

Summary

Dependable office management professional brings 14 years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency and instilling customer service excellence. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

15
15
years of professional experience

Work History

Office Manager

Scooper Company, LLC
Blooming Prairie, MN
06.2022 - 01.2024
  • Conducted research projects related to new product development or marketing initiatives.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Managed office budget to handle inventory, postage and vendor services.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Managed office inventory and placed new supply orders.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.

Health Unit Coordinator

ELM Home Services
Waseca, MN
10.2020 - 08.2021
  • Monitored expiration dates of medications stored in the health unit.
  • Maintained records management system to process personnel information and produce reports.
  • Processed paperwork related to hospital admissions, discharges, and transfers.
  • Conducted unit greetings and orientations for newly admitted and transferred patients.
  • Updated patient information in electronic systems according to established policies and procedures.
  • Participated in team meetings regarding policy changes or improvements within the health unit.
  • Explained policies, procedures and services to patients.
  • Provided administrative support to nursing staff as needed.
  • Received requests for medical records from outside agencies or individuals.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Communicated with patients with compassion while keeping medical information private.
  • Organized patient records, charts, and other documents in an orderly manner.
  • Performed clerical tasks such as typing letters, memos, and reports as requested by management.

Health Unit Coordinator

ELM Home Services
Waseca, MN
05.2009 - 12.2017
  • Oversaw 4 units of 4 patients, providing daily functions such as grooming, bathing, feeding and turning in bed.
  • Monitored expiration dates of medications stored in the health unit.
  • Maintained records management system to process personnel information and produce reports.
  • Processed paperwork related to hospital admissions, discharges, and transfers.
  • Conducted unit greetings and orientations for newly admitted and transferred patients.
  • Updated patient information in electronic systems according to established policies and procedures.
  • Participated in team meetings regarding policy changes or improvements within the health unit.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Explained policies, procedures and services to patients.
  • Provided administrative support to nursing staff as needed.
  • Provided customer service assistance to patients who had questions or concerns about their care plans.

Education

High School Diploma -

Vilonia High School
Vilonia, AR

Skills

  • Data Entry
  • Team Supervision
  • Compliance Monitoring
  • Inventory Control
  • Bookkeeping
  • Staff Management
  • Employee Supervision
  • Staff Training
  • Scheduling
  • Organizational Skills
  • Policy Implementation

Timeline

Office Manager

Scooper Company, LLC
06.2022 - 01.2024

Health Unit Coordinator

ELM Home Services
10.2020 - 08.2021

Health Unit Coordinator

ELM Home Services
05.2009 - 12.2017

High School Diploma -

Vilonia High School

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Katrina Jellum