Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katrina Job

Lockport,IL

Summary

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons. Also a dedicated sales associate with a proven track record in exceptional customer service and teamwork. Skilled in problem-solving and building positive relationships, driving sales performance, and ensuring customer satisfaction.

Overview

10
10
years of professional experience

Work History

Sales Associate

Bath and Body Works
Terre Haute, IN
09.2024 - Current
  • Assisted customers in selecting products, enhancing overall shopping experience.
  • Maintained visual merchandising standards to drive product visibility and appeal.
  • Processed transactions accurately, ensuring efficient checkout experience for customers.
  • Collaborated with team members to achieve sales goals and improve store performance.
  • Analyzed inventory levels, contributing to effective stock management and replenishment strategies.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Unpacked shipment boxes and stocked the sales floor, under stock cabinets, and backstock shelves accordingly

Server/Bartender/Wing Certified Trainer

Buffalo Wild Wings
Terre Haute, IN
01.2023 - Current
  • Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
  • Managed food and beverage orders using point-of-sale system, maintaining accuracy and efficiency during peak hours.
  • Contributed to a positive team environment through effective communication and collaboration with coworkers during shifts.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Increased sales significantly by upselling higher-end products to customers.
  • Prepared and served a variety of beverages in fast-paced environment.
  • Maintained cleanliness and organization of bar area to enhance customer experience.
  • Provided exceptional customer service, ensuring guest satisfaction and repeat business.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Sales Associate/Key Holder

Earthbound Trading Company
Terre Haute, IN
03.2022 - 12.2022
  • Assisted customers in selecting products, enhancing overall shopping experience.
  • Maintained visual merchandising standards to drive product visibility and appeal.
  • Processed transactions accurately, ensuring efficient checkout experience for customers.
  • Collaborated with team members to achieve sales goals and improve store performance.
  • Analyzed inventory levels, contributing to effective stock management and replenishment strategies.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

• Unpacked shipment boxes and stocked the sales floor, under stock cabinets, and backstock shelves accordingly

Retail Associate

Pet Supplies Plus
Terre Haute, IN
10.2021 - 03.2022
  • Assisted customers in selecting products, enhancing overall shopping experience.
  • Maintained visual merchandising standards to drive product visibility and appeal.
  • Processed transactions accurately, ensuring efficient checkout experience for customers.
  • Collaborated with team members to achieve sales goals and improve store performance.
  • Analyzed inventory levels, contributing to effective stock management and replenishment strategies.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

• Unpacked shipment boxes and stocked the sales floor, under stock cabinets, and backstock shelves accordingly

Server

Applebee's Grill + Bar
Terre Haute, IN
05.2020 - 10.2021
  • Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
  • Managed food and beverage orders using point-of-sale system, maintaining accuracy and efficiency during peak hours.
  • Contributed to a positive team environment through effective communication and collaboration with coworkers during shifts.
  • Maintained cleanliness and organization in dining area. contributing to welcoming atmosphere.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Increased sales significantly by upselling higher-end products to customers.
  • Provided exceptional customer service, ensuring guest satisfaction and repeat business.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Server

Steak N Shake
Terre Haute, IN
02.2019 - 05.2020
  • Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
  • Managed food and beverage orders using point-of-sale system, maintaining accuracy and efficiency during peak hours.
  • Contributed to a positive team environment through effective communication and collaboration with coworkers during shifts.
  • Maintained cleanliness and organization in dining area. contributing to welcoming atmosphere.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Increased sales significantly by upselling higher-end products to customers.
  • Provided exceptional customer service, ensuring guest satisfaction and repeat business.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Key Holder/Crew Member

Cold Stone Creamery
Lockport, IL
09.2016 - 08.2018
  • Prepared ice cream when necessary
  • Managed inventory rotation based on expiration
  • Maintained visual merchandising standards to drive product visibility and appeal.
  • Processed transactions accurately, ensuring efficient checkout experience for customers.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
  • Prepared ready made freezer items in down time of business hours
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
  • Managed customer orders using point-of-sale system and online ordering systems, maintaining accuracy and efficiency during peak hours.
  • Contributed to a positive team environment through effective communication and collaboration with coworkers during shifts.
  • Maintained cleanliness and organization contributing to welcoming atmosphere.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by preparing items in a safe environment according to store protocol
  • Answered questions about menu items, making recommendations upon request.
  • Increased sales significantly by upselling higher-end products to customers.
  • Prepared and served a variety of menu items
  • Maintained cleanliness and organization of the store to enhance customer experience.
  • Provided exceptional customer service, ensuring guest satisfaction and repeat business.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the store according to established procedures, ensuring preparedness for each shift.

• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Education

No Degree - General Studies

Indiana State University
Terre Haute, IN
05.2028

High School Diploma -

Lockport Township High School
Lockport, IL
06.2018

Skills

  • Teamwork and collaboration
  • Exceptional customer service
  • Service oriented
  • Calm demeanor
  • Retail loss prevention
  • Payment processing
  • Policy and procedure adherence
  • Product recommendations
  • Shipment processing
  • Friendly and outgoing
  • Flexible schedule
  • Verbal/written communication
  • Stocking and receiving
  • Conflict resolution
  • Store opening and closing
  • Sales expertise
  • POS system operation
  • Upselling
  • Professional demeanor
  • Building rapport
  • Inventory tracking
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Reliable and punctual
  • Goal oriented

Timeline

Sales Associate

Bath and Body Works
09.2024 - Current

Server/Bartender/Wing Certified Trainer

Buffalo Wild Wings
01.2023 - Current

Sales Associate/Key Holder

Earthbound Trading Company
03.2022 - 12.2022

Retail Associate

Pet Supplies Plus
10.2021 - 03.2022

Server

Applebee's Grill + Bar
05.2020 - 10.2021

Server

Steak N Shake
02.2019 - 05.2020

Key Holder/Crew Member

Cold Stone Creamery
09.2016 - 08.2018

No Degree - General Studies

Indiana State University

High School Diploma -

Lockport Township High School
Katrina Job