KATRINA Johnson
Huachuca City,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Student Support Specialist
University of Phoenix
Phoenix, AZ
11.2023 - Current
- Provide one-on-one academic support to students in need of assistance.
- Facilitate communication between teachers, administrators, and students.
- Participate in professional development opportunities relevant to the position.
- Evaluate student needs to provide helpful resources and support.
- Help students learn to persevere with challenging tasks and build resilience for later educational efforts.
Customer Service Representative
Tree Rings LLC
Sun City
01.2017 - 06.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered inbound phone calls, chats, and emails to facilitate customer service
- Make outgoing calls to update account information.
Medical Receptionist
Desert Star Family Planning
Phoenix
04.2015 - 09.2015
- Assisted patients with check in and checkout procedures
- Provided appointments according to need
- Copied and stocked all documents needed
- Answered phones and replied to e-mails from staff and patients
- Sorted and distributed mail.
Cashier
Food City
Avondale
08.2011 - 10.2011
- Processed customer transactions in order for them to purchase food and household items
- Cross-sold products to customers such as ice, stamps or other items near register
- Provided customer service to patrons that cannot locate requested items
- The utilization of math skills.
Customer Service Representative
U-HAUL
Phoenix
03.2011 - 05.2011
- Assisted customers with booking their U-Haul trucks, trailers, storage and hitch reservations
- Cross-sold the same items along with dollies, furniture pads and moving help
- Scheduled reservations from inbound calls using my knowledge of computers, instant messaging, e-mail, general knowledge of United States geography and the ability download software.
Collections Representative
GE MONEY BANK
Phoenix
07.2007 - 01.2010
- Received inbound/outbound calls from debtors, collected assets, discussed the details of the money owed and set up payment schedule
- Reminded the client of the sale, credit or contract conditions and payment schedule
- Explained the effects that the debt will have on the debtor's credit and kept extensive documentation of all the actions taken.
Case Manager (Promotion)
DIVERSE STAFFING SOLUTIONS
Chino, CA
05.2006 - 05.2007
- Gathered information about the customer, answered and resolved customer questions/complaints in a professional, timely, and accurate manner
- Case review, case resolution based on legal requirements and customer loyalty, goodwill offers
- Provided prompt and professional assistance within corporate and divisional guidelines to resolve product/dealer related problems concerning retail products.
Inbound Specialist
- Received inbound calls from product owners, answered and resolved customer questions/complaints in a professional manner
- Gathered information about the customer and their concern, advised customers of outstanding recalls and manufacturer's warranty parameters
- Informed customers of the documentation requirements for import/export inquires and communicated limitation of benefits available beyond manufacturer's warranty.
Education
Associate of Arts - Business Managemennt
University of Phoenix
Tempe, AZ05-2025
Certificate - Medical Claims Processing and Computer Based Skills
Larson Training Center
01.2003
Skills
- Medical Receptionist
- Medical Office Experience
- Medical Records
- Student Needs Support
- Excellent Research Skills
- Student Support
- Critical Thinking
- Leadership Skills
- Document Scanning
- Ms Office
- Appointment Scheduling
- Case Management
Additional Information
Seasoned, results-oriented team player with extensive experience in the retail industry. Effective leader skilled in developing a results-oriented, productive team with customer-focused training and support. Exceptional ability to build rapport with customers and create customer loyalty.
Personal Information
Title: CustomerService/Collections
Timeline
Student Support Specialist
University of Phoenix
11.2023 - Current
Customer Service Representative
Tree Rings LLC
01.2017 - 06.2017
Medical Receptionist
Desert Star Family Planning
04.2015 - 09.2015
Cashier
Food City
08.2011 - 10.2011
Customer Service Representative
U-HAUL
03.2011 - 05.2011
Collections Representative
GE MONEY BANK
07.2007 - 01.2010
Case Manager (Promotion)
DIVERSE STAFFING SOLUTIONS
05.2006 - 05.2007
Inbound Specialist
Associate of Arts - Business Managemennt
University of Phoenix
Certificate - Medical Claims Processing and Computer Based Skills
Larson Training Center
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