Katrina Johnson

Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.

• Streamlined operations by implementing efficient processes and procedures.
• Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
• Boosted productivity by establishing effective communication channels between departments.
• Maximized resource utilization by monitoring staff schedules and allocating tasks effectively.
• Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
• Expedited order processing, liaising with suppliers to ensure timely delivery of products.
• Managed inventory levels, reducing waste and optimizing stock turnover rates.
• Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
• Oversaw day-to-day operations of large teams across several sites.
• Improved employee performance, implementing training programs and conducting regular performance reviews.
• Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Assisted in talent acquisition efforts such as job postings creation, interviews scheduling or onboarding tasks.
• Motivated and trained employees to maximize team productivity.
• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
• Compiled training materials for new employees and tracked skill development.
• Collected customer feedback and made business adjustments to improve retention and satisfaction.
• Reported issues to higher management with great detail.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Collaborated with area managers to evaluate needs and optimize operational plans.