Katrina Johnson
Summary
Experienced Peer Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 10 years of experience and willingness to take on any challenge.
Overview
17
17
years of professional experience
Work History
Social Insurance Assistant
Department of Disability Services
06.2023 - 12.2023
- Participated in networking events and developed relationships with potential clients to increase sales.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Served as point-of-contact for potential and existing [Type] insurance customers.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Communicated verification and authorization status updates with [Type] department to facilitate decision-making for patient admissions and insurance coverage.
- Researched and resolved areas of concern for potential and existing clients.
Peer Specialist/Resource Coordinator
Community Connections
05.2013 - 12.2016
- Responsibilities included but not limited to:
- Mentored consumers with mental health challenges.
- Offered direct peer support to parents and families.
- Helped clients to improve their social connections and coordinating agency staff.
- Planned, coordinated, and facilitated community events such as parental support groups, focus groups, and game nights for community engagement.
- Maintained and developed community resources
- Provided psycho-education about services, resources, and lived experiences by outreach and coaching parents in need of community resources.
- Collaborated with Children's Team staff along with other staff members of Community Connections.
- Tracked all services provided to families and staff.
Receptionist/Intake Coordinator
Community Connection
02.2012 - 05.2013
- Responsibilities included but not limited to:
- Informed consumers of the program services.
- Registered consumers for services.
- Maintained a clean and organized receptionist area for consumers
- Met and greeted visitors.
- Answered inquiries from consumers as well as employees.
- Handled phone calls along with all incoming and outgoing mail.
Receptionist/Social Service Clerk
Ingleside at Rock Creek
04.2009 - 12.2011
- Responsibilities included but not limited to:
- Answered and directed all incoming calls
- Sorted & distributed mail for residents & staff.
- Maintained residents sign-in and -out logs for long term absences from the premises.
- Arranged transportation for residents.
- Secured, files & maintained spreadsheets.
- Greeted visitors, directed them to their destination, and maintained visitor sign-in logs.
- Managed Project Accounting Systems including petty cash for staff and residents
Truancy Prevention/Attendance Counselor
Washington Academy Public Charter School
06.2007 - 04.2008
- Responsibilities included but not limited to:
- Managed databases for attendance, court mandated compliance and student registration.
- Complied and analyzed numerical and statistical data including attendance scan sheets and prepared reports.
- Developed, implemented, and monitored intervention strategies including home visits, referrals to social service providers and/or truancy court.
- Acted as a courier for classified documents.
- Developed, upgraded, typed, and organized time cards for over 200 staff members.
- Controlled company credit cards, telecommunications pass codes and key holder.
Education
Microsoft Office Training, July 2004 -
Missile Defense Agency
Bethesda, MDMicrosoft Windows Training, May 2004 - undefined
Missile Defense Agency
Arlington, VAAnacostia High School
Washington, DC06.1994
Computer Networking
Missile Defense Agency
Bethesda, MDAdult/ Childhood Trauma
Community Connections
Washington, DCSkills
- Strong communication ,leadership skills, Great Analytical and Problem-Solving Skills Ability to display effective communication both oral and written, experienced with developing action plans, conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or and dependent care
Referencesavailable
True
Timeline
Social Insurance Assistant
Department of Disability Services
06.2023 - 12.2023
Peer Specialist/Resource Coordinator
Community Connections
05.2013 - 12.2016
Receptionist/Intake Coordinator
Community Connection
02.2012 - 05.2013
Receptionist/Social Service Clerk
Ingleside at Rock Creek
04.2009 - 12.2011
Truancy Prevention/Attendance Counselor
Washington Academy Public Charter School
06.2007 - 04.2008
Microsoft Office Training, July 2004 -
Missile Defense Agency
Microsoft Windows Training, May 2004 - undefined
Missile Defense Agency
Anacostia High School
Computer Networking
Missile Defense Agency
Adult/ Childhood Trauma
Community Connections
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