Katrina Johnson
Springfield,MO
Summary
Experienced with managing office operations, scheduling, and administrative tasks. Utilizes organizational skills and effective communication to ensure smooth workflow and office efficiency. Track record of supporting team collaboration and adapting to dynamic work environments, ensuring reliable performance.
Overview
17
17
years of professional experience
Work History
Office Administrator
Unified Martial Arts
05.2022 - Current
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service Manager
Walmart
06.2007 - 03.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of associates, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with customer requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Reduced customer complaints by proactively identifying and addressing common issues.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees.
Education
High School Diploma -
Bakersfield High School
Bakersfield, MO05.2007
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Office management
- Customer engagement
- Verbal communication
- Document management
Timeline
Office Administrator
Unified Martial Arts
05.2022 - Current
Customer Service Manager
Walmart
06.2007 - 03.2013
High School Diploma -
Bakersfield High School
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