Katrina Johnson
North Wales,PA
Summary
Seasoned General Store Manager with robust experience in retail operations and personnel management. Possess strong leadership skills, proficient at driving high-volume sales while providing top-notch customer service. Notable for improving store profitability through innovative merchandising strategies and cost control measures. Known for building productive teams committed to achieving business objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Store Manager
Family Dollar
Philadelphia, PA
03.2020 - 02.2025
- Organized promotional activities to increase customer traffic in the store.
- Inspected store premises regularly to maintain cleanliness and a safe working environment.
- Ensured compliance with all relevant health and safety regulations.
- Established relationships with vendors to ensure timely delivery of merchandise.
- Maintained records of inventory, sales, and personnel activity.
- Provided customers with information about product features and assisted them in selecting items.
- Drafted strategic plans for increasing customer satisfaction levels.
- Scheduled shifts for employees to meet operational needs of the store.
- Supervised receiving, stocking, merchandising, display maintenance and other related tasks.
- Developed and managed annual budget for the store.
- Conducted regular meetings with employees to discuss current operations issues.
- Recruited, hired, trained, supervised, evaluated, and managed staff members.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Trained and mentored associates to teach daily tasks and procedures.
- Updated and maintained store signage and displays.
Store Manager
Auto Zone Auto Parts
Philadelphia, PA
11.2016 - 01.2020
- Managed daily banking activities such as deposits and withdrawals.
- Monitored inventory levels and placed orders to restock shelves.
- Implemented efficient systems for tracking stock movement.
- Prepared monthly reports on sales figures, expenses, profits.
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Performed regular price checks to ensure competitive pricing.
- Updated POS system with new products and promotional offers.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Delegated work to staff, setting priorities and goals.
Store Manager
Advanced Auto Parts
Philadelphia, PA
04.2005 - 11.2016
- Managed daily banking activities such as deposits and withdrawals.
- Monitored inventory levels and placed orders to restock shelves.
- Prepared monthly reports on sales figures, expenses, profits.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
- Updated POS system with new products and promotional offers.
- Monitored employee performance and identified performance gaps for corrective action.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
High School Diploma -
Cinnaminson High School
Cinnaminson New Jersey06-1998
Skills
- Inventory management
- Customer service
- Sales reporting
- Team building
- Employee training
- Visual merchandising
- Budget management
- Store operations
- Team leadership
- Inventory control
- Budgeting and cost control
- Employee scheduling
- Delegation
- POS systems operations
- Policies and procedures
- Outstanding communication skills
- Multitasking and organization
- Problem-solving
- Loss prevention
Affiliations
- Traveling
- Family oriented
Certification
- Licensed Foster Parent Philadelphia DHS
- Licensed Adoptive Parent Philadelphia DHS
- Order Of Eastern Stars Affiliated
Languages
English
Professional
References
References available upon request.
Timeline
General Store Manager
Family Dollar
03.2020 - 02.2025
Store Manager
Auto Zone Auto Parts
11.2016 - 01.2020
Store Manager
Advanced Auto Parts
04.2005 - 11.2016
High School Diploma -
Cinnaminson High School
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