Katrina Johnson
Louisville,KY
Summary
Successful human resource professional with expertise in HR reporting & Analytics, employee onboarding, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
12
12
years of professional experience
Work History
Employee Service Center Analyst
Scion Health
Louisville, Ky
01.2025 - Current
- Analyzed service requests to enhance operational efficiency and improve response times.
- Collaborated with cross-functional teams to streamline workflows and optimize resource allocation.
- Developed and maintained documentation for best practices, ensuring compliance with industry standards.
- Implemented process improvements that increased accuracy in issue resolution and customer satisfaction.
- Handled special projects as assigned
- Created and distributed reoccurring reports using Excel and internal database
Onboarding Coordinator Full Time 40/ Hrs
ScionHealth (formerly known as Kindred Healthcare)
Louisville, KY
02.2020 - 01.2025
- Onboarding multi state new hires
- Executes all pre-hire compliance related steps to determine hiring criteria including background checks, drug screens, I-9 processes, Motor Vehicles Records and verification of Licenses and Certificates
- Assists new hires with questions/customer service
- Educate co-workers and recruiters on background check process changes
- Updates applicant tracking system (Taleo) to indicate status of onboarding tasks
- Creates an electronic personnel file in HRIS (SAP) for all new hires
- Partners with recruiters and leaders to make sure all paperwork is completed per company guidelines
- Handles special projects as assigned
Employee Service Center Specialist Full Time 40/Hr
Kindred Healthcare
03.2015 - 02.2020
- Responds to phone calls and emails on HR related questions regarding policies and procedures
- Investigates employee questions
- Provides reports to field as requested
- Maintains electronic employee records in HRIS (SAP)
- Responds to site requests from regulatory agencies for personnel information
- Was voted in to join the Process Improvement/Council on behalf of team to suggest techniques to improve the team
- Complete Background Checks – Multi State HR knowledge
Payroll/Helpdesk Full Time 40/hrs
ResCare
12.2013 - 03.2015
- Processed payroll for multiple states
- Audited and logged payroll transmittal audit packs
- Managed AR accounts, including processing of transactions as needed
- Manually entered A/P in Oracle Financials to ensure vendors received payments on time
- Payroll Helpdesk, assisted field with payroll, Kronos, AP, Teletime, reporting, PTO, and Sick time
Education
Bachelors of Science in Business Management -
Southern New Hampshire University
01.2022
Associates of Arts -
Jefferson Community and Technical College
01.2013
Skills
Team Work
Time Management
Customer Service
Accounts Payable & Receivable
Human Resources/Onboarding
Payroll (Multi State)
Data Entry/ Reporting
Research/Analysis
Microsoft Office
Reporting
Languages
German
Native or Bilingual
Timeline
Employee Service Center Analyst
Scion Health
01.2025 - Current
Onboarding Coordinator Full Time 40/ Hrs
ScionHealth (formerly known as Kindred Healthcare)
02.2020 - 01.2025
Employee Service Center Specialist Full Time 40/Hr
Kindred Healthcare
03.2015 - 02.2020
Payroll/Helpdesk Full Time 40/hrs
ResCare
12.2013 - 03.2015
Associates of Arts -
Jefferson Community and Technical College
Bachelors of Science in Business Management -
Southern New Hampshire University