Katrina Jones
Philadelphia,PA
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
8
8
years of professional experience
Work History
Call Center Representative
University of Pennsylvania
Philadelphia , PA
2019.01 - 2022.05
- Answered incoming calls from patients and provided assistance with scheduling , billing questions, and other customer service related issues.
- Developed effective working relationships with team members across multiple departments.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Maintained high levels of professionalism while interacting with customers via phone calls
Call Agent
Insight Global
Philadelphia , PA
2017.08 - 2019.01
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Participated in team meetings to discuss strategies for improving customer experience.
- Managed multiple tasks simultaneously while meeting tight deadlines.
Case Manager Specialist
QTC Management
Philadelphia , PA
2016.08 - 2017.07
- Coordinated referrals for medical care for Veterans
- Maintained accurate documentation of case notes in the computer system according to regulations.
- Maintained up-to-date case records with case activity status.
Administrative Assistant
University of Pennsylvania
Philadelphia , PA
2022.05 - 2024.07
- Direct patients inquiries to appropriate department personnel. Retrieves and processes incoming medical records/images, ensure scanning and physician review is completed.
- Provided administrative support to the providers, including expense reports and other tasks. Assists with attending physician with outpatient office hours including maintaining clinical schedule, closing necessary dates and moving patients if rescheduling is necessary. traveling to clinic location if applicable.
- Processes medication refill requests, triaging to appropriate clinical staff. Completes medication authorizations and obtains prior authorizations for procedures.
Education
Bachelor of Arts - Marriage And Family Therapy
Liberty University
Lynchburg, VA2025-05
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH2020-05
High School Diploma -
King Martin Luther High School
Philadelphia, PA2003-06
Skills
- Appointment Scheduling
- Data Entry
- Office Administration
- Clerical Support
- Insurance processing
- Documentation and Recordkeeping
Timeline
Administrative Assistant
University of Pennsylvania
2022.05 - 2024.07
Call Center Representative
University of Pennsylvania
2019.01 - 2022.05
Call Agent
Insight Global
2017.08 - 2019.01
Case Manager Specialist
QTC Management
2016.08 - 2017.07
Bachelor of Arts - Marriage And Family Therapy
Liberty University
Bachelor of Arts - Psychology
Southern New Hampshire University
High School Diploma -
King Martin Luther High School
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