Katrina Jones
Naperville,IL
Summary
Proven leader in optimizing logistics and enhancing performance, spearheaded initiatives at FedEx Ground to elevate operational efficiency and profitability. Skilled in Project Coordination and Management Training, and excelling in driving teams towards exceeding performance metrics, achieving significant improvements in customer satisfaction and supply chain operations.
Overview
11
11
years of professional experience
Work History
Transportation Analyst Sr.
Nordstrom
2022.12 - Current
- Monitoring inbound and outbound freight operations to establish timely delivery.
- Planned, designed, and scheduled phases for large projects.
- Scheduled and coordinated truck transport to maximize productivity and maintain organization.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
- Developed strategies to optimize utilization of available resources.
- Generated weekly and monthly performance reports to track and analyze shipping trends.
- Performed regular audits and assessments of logistics processes to identify weaknesses and improve supply chain operations.
- Supported senior company leaders by delivering reports outlining performance to drive process improvements.
- Conducted data analysis to identify bottlenecks in supply chain and develop solutions to optimize operations.
- Participated in claims discussion meetings with claims examiners and supervisors to review complex claims.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and initiated projects, managed costs, and monitored performance.
- Identified plans and resources required to meet project goals and objectives.
- Identified areas for improvement in transportation efficiency through ongoing data analysis and process reviews.
- Evaluated carrier performance regularly, holding them accountable for meeting established standards and expectations.
- Provided guidance to junior analysts in effectively conducting research and analysis tasks related to transportation operations.
- Developed training materials promoting continuous learning and skill development among 3+ team members.
Project Coordinator
Fleet Logistics
2022.08 - 2023.03
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated documentation and information required for customer shipments.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Tracked container status and updated customers daily.
- Reported customer feedback to management.
- Managed Brokerage department
- Work closely with new potential carrier partners setting up regular meetings.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Worked with PCS and TMS systems.
- Assisted with onboarding 9 newly hired staff members and coached on task prioritization
Operations Manager
FedEx Ground
2017.09 - 2022.07
- Devised processes to boost long-term business success and increase profit levels.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Managed and trained 20+ package handlers, managers and administrators.
Administrator (Quality Assurance)
FedEx Ground
2013.11 - 2017.09
- Monitored staff organization and suggested improvements to daily functionality.
- Recorded, analyzed and distributed statistical information.
- Implemented new quality assurance and customer service standards.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Made 10+ calls daily to quickly correct customers addresses.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Education
Associate of Science -
Triton College
River Grove, IL05.2020
High School Diploma -
Proviso East High School
Maywood, IL05.2011
Skills
- Schedule Management
- Planning and Execution
- Performance Management
- Project Coordination
- Compliance Enforcement
- Microsoft Office
- Supply Chain Optimization
- Warehouse Management
- Onboarding and Orientation
- Analytical Thinking
- Customer Service
- Time Management
Timeline
Transportation Analyst Sr.
Nordstrom
2022.12 - Current
Project Coordinator
Fleet Logistics
2022.08 - 2023.03
Operations Manager
FedEx Ground
2017.09 - 2022.07
Administrator (Quality Assurance)
FedEx Ground
2013.11 - 2017.09
Associate of Science -
Triton College
High School Diploma -
Proviso East High School
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