Katrina Joslin
Broomfield,CO
Summary
Proven leader and strategist from Starbucks Coffee Company. Progressed from Barista to Store Manager in under two years. Adept in driving sales growth (6-10%) and fostering team development. Excelled in food safety compliance and operational excellence, reducing employee turnover to 35%. Known for creating an inclusive environment and achieving operational goals, demonstrating exceptional team leadership and customer service skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager
STARBUCKS COFFEE COMPANY
Westminster, CO
11.2012 - Current
- Sales Growth: Delivered year-over-year sales growth of 6–10%, consistently meeting and exceeding company targets
- Team Leadership: Built and led a team of 28 employees, including developing and mentoring 4 team members into Assistant Store Manager (ASM) roles
- Maintained a strong team dynamic, with several employees staying in their roles for 8+ years
- Employee Retention: Reduced turnover to meet the company goal of 35%, creating a positive and supportive environment that prioritized accountability and employee engagement
- Operational Excellence: Achieved and maintained company standards in beverage quality, store cleanliness, and operational processes by utilizing company tools and training modules
- Food Safety Expertise: Passed food certification exams and became a certified food auditor, ensuring compliance with food safety standards
- Maintained food waste at 6%, exceeding company benchmarks
- Crisis Management: Successfully led one of the few stores in the region to remain open during COVID-19, ensuring continuity of operations and customer satisfaction during a challenging period
- Drive-Thru Efficiency: Consistently achieved best drive times in the area, maintaining an average of 45 seconds per car, in line with company goals
- Leadership Style: Known for fostering a safe, inclusive work environment while holding team members accountable to performance expectations
- Demonstrated ability to have constructive, results-driven conversations to improve individual and team performance
Education
Business Management -
University of Northern Colorado
Greeley, CoSkills
- Team Leadership & Development
- Sales Growth & Profitability
- Food Safety & Compliance
- Operational Efficiency & Standards Enforcement
- Employee Engagement & Retention
- Strategic Planning & Execution
- Training & Coaching for Career Development
- Conflict Resolution & Accountability
- Culture development
Certification
- Certified Food Safety Auditor, 2024
- Store Manager Trainer, 2022 to present
References
References available upon request.
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
11.2012 - Current
Business Management -
University of Northern Colorado
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