Katrina Kane
Middleton
Summary
Experienced with patient care and dental procedure support, ensuring smooth clinic operations. Utilizes effective sterilization and infection control practices for safe environment. Knowledge of dental software and radiography, enhancing patient care quality and clinic efficiency.
Overview
7
7
years of professional experience
Work History
Program Support Lead
Urban Triage
Madison WI
09.2021 - Current
- Led support team in resolving customer inquiries and issues efficiently.
- Developed training materials to enhance staff knowledge and service delivery.
- Implemented process improvements to streamline workflow and reduce response times.
- Coordinated cross-functional collaboration to address client needs effectively.
- Monitored support metrics to ensure high-quality service standards were met.
- Mentored junior staff, fostering skill development and confidence in their roles.
- Managed a team of support professionals, fostering teamwork and setting performance goals.
Assistant Teacher
Animal Crackers Learning Center
Madison WI
09.2018 - 09.2021
- Developed engaging lesson plans aligned with curriculum standards.
- Assisted in classroom management to foster a positive learning environment.
- Supported individual student needs through personalized instruction and feedback.
- Collaborated with teachers to implement educational activities and programs.
- Supervised recess, lunch and daily student intake and dismissal.
- Supported student physical, mental, and social development using classroom games and activities.
- Organized educational materials and resources for effective lesson delivery.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
Dental Assistant
Familia Dental
Madison WI
04.2019 - 04.2021
- Assisted in patient examinations and dental procedures, ensuring comfort and safety throughout visits.
- Maintained accurate patient records using digital management systems to enhance workflow efficiency.
- Sterilized and organized dental instruments, adhering to infection control protocols and best practices.
- Educated patients on oral hygiene practices, contributing to improved patient compliance and satisfaction.
- Collaborated with dentists to develop treatment plans tailored to individual patient needs and preferences.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Trained new staff on office procedures and equipment usage, promoting a collaborative team environment.
Education
High School Diploma -
Middleton High School
Middleton, WI06-2014
Skills
- Service level agreement management
- Team management
- Escalation handling
- Feedback management
- Customer service
- Relationship building
- Client communication
- Remote support
- Dental impressions
- Dental radiography
- Digital X-ray proficiency
- Equipment sterilization
- Treatment room setup
- Sterilization techniques
- Appointment scheduling
- X-ray processing
- Team collaboration
- Instrument sterilization techniques
Timeline
Program Support Lead
Urban Triage
09.2021 - Current
Dental Assistant
Familia Dental
04.2019 - 04.2021
Assistant Teacher
Animal Crackers Learning Center
09.2018 - 09.2021
High School Diploma -
Middleton High School