Katrina Kaplan
Woodland
Summary
Cheerful Job Title offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
20
20
years of professional experience
Work History
Food Server/lottery Attended/bartender
Elmers
06.2015 - Current
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Cultivated warm relationships with regular customers.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Interacted with casino customers by answering questions, addressing concerns and handling escalations.
- Explained game instructions and rules to customers.
- Skilled at working independently and collaboratively in a team environment.
Assistant Manager
Elmers
08.2016 - 05.2019
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Food Server
IHOP
11.2010 - 07.2017
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Cultivated warm relationships with regular customers.
Food Server.
IHOP
07.2003 - 10.2010
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
Chaparral High School
Las Vegas, NV05.1999
Skills
- Guest Relations
- Food Handling
- High-Volume Dining
- Guest Relations Management
- Cash Handling
- Suggestive Selling
- Menu Memorization
- Order Taking
- Relationship Building
- Relationship Management
Timeline
Assistant Manager
Elmers
08.2016 - 05.2019
Food Server/lottery Attended/bartender
Elmers
06.2015 - Current
Food Server
IHOP
11.2010 - 07.2017
Food Server.
IHOP
07.2003 - 10.2010
High School Diploma -
Chaparral High School
Similar Profiles
Antonio LoewenAntonio Loewen
CNC Machine Operator at ElmersCNC Machine Operator at Elmers
Leobardo RojasLeobardo Rojas
HVAC Installer at ElmersHVAC Installer at Elmers
Valerie ReynaValerie Reyna
Customer Service Representative at Elmers Home ServicesCustomer Service Representative at Elmers Home Services
Alyssa WelchAlyssa Welch
Care Giver at Right At HomeCare Giver at Right At Home
Cesar GuzmanCesar Guzman
Union Laborer at Laborers Local 185Union Laborer at Laborers Local 185