Summary
Overview
Work History
Education
Skills
Timeline
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Katrina Keith

Stephenville

Summary

Possesses versatile skills in project management and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Equipped with willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Results-focused professional prepared to excel in fostering client relationships and driving engagement strategies. Possesses valuable experience in managing comprehensive campaigns that enhance customer satisfaction and loyalty. Known for collaborative approach and adaptability in dynamic environments, with strong skills in strategic communication and project management.

Overview

19
19
years of professional experience

Work History

Family Finding & Engagement Specialist

Our Community Our Kids/ ACH
07.2021 - Current
  • Assisted in developing engagement strategies to enhance client satisfaction and retention.
  • Conducted research on client needs and preferences to inform outreach initiatives.
  • Coordinated events and activities aimed at fostering community involvement and engagement.
  • Provided administrative support in tracking engagement metrics and reporting findings.
  • Collaborated with cross-functional teams to implement feedback mechanisms for continuous improvement.
  • Maintained databases of client interactions to streamline communication efforts effectively.
  • Engaged with clients through various communication channels, enhancing overall relationship management skills.
  • Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
  • Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
  • Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
  • Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
  • Proactively identified potential challenges or roadblocks and devised strategies for overcoming them, ensuring project success.
  • Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
  • Contributed ideas during brainstorming sessions aimed at enhancing overall customer experience through innovative approaches to engagement initiatives.

Family Development Specialist

Fosters Home For Children
05.2019 - 05.2021
  • Developed individualized family support plans to enhance client engagement and resource utilization.
  • Facilitated workshops on parenting skills and community resources to empower families in need.
  • Coordinated assessments and evaluations to identify family strengths and areas for improvement.
  • Collaborated with community organizations to create referral networks for comprehensive family support services.
  • Trained new staff on program protocols and effective communication strategies with clients.
  • Monitored case progress, ensuring adherence to best practices and compliance with regulations.
  • Implemented feedback mechanisms to improve program effectiveness and client satisfaction levels.
  • Implemented creative problem-solving techniques to address unique challenges faced by families, resulting in tailored solutions that led to positive outcomes.
  • Assisted families in setting realistic goals, leading to increased self-sufficiency and improved quality of life.
  • Evaluated program effectiveness using data-driven assessments, resulting in continuous improvement initiatives that directly benefited client outcomes.
  • Strengthened partnerships between families and service providers by coordinating referrals, advocating for client needs, and fostering open communication channels.
  • Delivered high-quality training sessions for staff members, promoting best practices in family development and case management.
  • Prepared thorough documentation for each case, ensuring compliance with agency policies and relevant regulations while maintaining client confidentiality.
  • Promoted positive parent-child interactions by modeling effective communication techniques during home visits and group sessions.
  • Presented at community events and conferences on topics related to family development, raising awareness and increasing visibility for the organization.
  • Provided consistent support for families through regular home visits, phone calls, and follow-up meetings.
  • Improved access to community resources for families by developing strong relationships with local organizations and agencies.
  • Facilitated workshops on topics such as parenting skills, financial literacy, and stress management, empowering families with essential knowledge and tools.
  • Documented data and completed accurate updates to case records.
  • Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.

English Language Seeker Manager/Donor Relations Coordinator

Global Media Outreach
09.2017 - 03.2019
  • Collaborated with cross-functional teams to streamline operations and enhance productivity across multiple departments.
  • Managed and implemented strategic initiatives, resulting in improved team efficiency and workflow optimization of 2,000 volunteers around the world, with a base of twelve leaders in the U.S.
  • Mentored volunteer leadership, providing guidance on best practices and fostering professional development within the team.
  • Conducted regular team meetings via video conferencing technology (Zoom, etc.)
  • Analyzed operational processes to identify areas for improvement, driving continuous enhancement in service delivery.
  • Coordinated project timelines and resource allocation, ensuring alignment with organizational goals and objectives.
  • Established key performance indicators to measure success, promoting accountability and transparency among team members, using Salesforce and Tableau.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Streamlined donor relationships and enhanced communication across improved communication platforms.
  • Revived, innovated, and led volunteer and donor events, including coordination of venue, speakers, development of information and organizational updates


Educational Instructor/Leadership Development Intern

Public School System
08.2006 - 05.2017
  • Developed engaging lesson plans tailored to diverse learning styles.
  • Implemented assessment tools to evaluate student progress and facilitate improvement.
  • Fostered collaborative learning environments through group activities and discussions.
  • Mentored junior instructors, providing guidance on pedagogy and classroom management.
  • Analyzed curriculum effectiveness, recommending adjustments based on student feedback.
  • Integrated technology into lessons to enhance interactive learning experiences.
  • Facilitated professional development workshops for peers, enhancing instructional strategies.
  • Collaborated with educational teams to align curriculum with state standards and goals.
  • Organized extracurricular activities to enrich the learning experience and promote student involvement in school community projects.
  • Implemented innovative classroom management techniques, ensuring a positive learning environment for all students.
  • Served as a mentor to new teachers, sharing best practices and offering guidance on effective instructional methods.
  • Designed engaging curriculum aligned with state standards, preparing students for successful completion of required assessments.
  • Utilized data-driven instruction to identify areas of weakness and modify teaching strategies accordingly for improved results.
  • Promoted cultural awareness within the classroom through diverse materials and resources that represented various perspectives and backgrounds.
  • Adapted teaching methods and materials to meet students' varying needs; concentrating on at-risk, ESL
  • Assisted in designing assessment tools to measure leadership competencies across various departments.
  • Conducted research on industry trends to inform strategic planning for future training programs.
  • Shadowed senior leaders to gain insights into effective management styles and decision-making processes within the district.
  • Strengthened communication skills by delivering concise oral presentations at department meetings regarding ongoing projects or research findings.

Education

Master of Science - Educational Leadership And Management

Lamar University
Beaumont, TX
08-2012

Bachelor of Science - Agriculture And Education Certification

Tarleton State University
Stephenville, TX
12-2005

Skills

  • Consumer Engagement Initiatives
  • Community relationship building
  • Schedule coordination
  • Time management
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving abilities
  • Creative thinking
  • Active listening
  • Team development
  • Decision-making
  • Cross-functional coordination
  • Corporate communications
  • Information gathering and analysis
  • Project management
  • Strategy development

Timeline

Family Finding & Engagement Specialist

Our Community Our Kids/ ACH
07.2021 - Current

Family Development Specialist

Fosters Home For Children
05.2019 - 05.2021

English Language Seeker Manager/Donor Relations Coordinator

Global Media Outreach
09.2017 - 03.2019

Educational Instructor/Leadership Development Intern

Public School System
08.2006 - 05.2017

Master of Science - Educational Leadership And Management

Lamar University

Bachelor of Science - Agriculture And Education Certification

Tarleton State University

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Katrina Keith