Katrina Kirby
Houston,Texas
Summary
Dynamic professional with extensive project management experience at Best Buy Corporation, excelling in workforce optimization and process improvement. Proven ability to build rapport with business partners while leading teams to achieve operational excellence. Skilled in data analysis and collaborative leadership, driving successful initiatives that enhance productivity and streamline operations.
Overview
11
11
years of professional experience
Work History
Care Agent 3-Lab Team
Best Buy Corporation
01.2021 - Current
- Project management for Apple Business Chat time-study measurements to gauge the cost of labor with the new Twilio chat platform, as well as UI design.
- Workforce Management Support. Data collection, time-study research, and recommendation of process order. Created a process to assist the Real-Time Adherence Team in tracking equipment, attendance, schedules, PTO, and agent productivity.
- Created the AutoTech Agent line of business, creating positions for 100+ agents by helping to define daily tasks through time studies, and recommending specialty agents to handle this portion of the business.
- TotalTech Membership Pilot researcher: Testing new features and supplying feedback to multiple business partners after data research to provide valuable recommendations before the national launch.
- Trained with the HR Enterprise Learning Team to perform virtual facilitation for the upskilling of over 300 Care Specialist 1 agents transitioning to CS2.
- Collaborated with multiple teams in hiring over 400 Care Specialist 1 agents by performing daily interviews via Microsoft Teams.
Quality Assurance Administrator
Best Buy Delivery Distribution Center
Missouri City, TX
01.2020 - 01.2021
- Thorough auditing of warehouse operational processes and procedures: Home Delivery, Receiving, and Shipping, using Red Prairie WMS, Retek, OMA, FMS, and TMS.
- Formulated and refined strategies to optimize inventory control processes.
- Coaching, training assistance for processes, and general system knowledge.
- Member of the Employee Engagement Team and Safety Team.
Warehouse Clerical Administrator
Best Buy DDC
Flower Mound, TX
08.2015 - 01.2020
- I opened a new facility as one of four tenured employees for the building. Training, Coaching New Hires (WCA's, QA's, Lift Operators, and Area Managers)
- Point of contact for Best Buy for Business freight orders at both the Dallas DDC and the Houston DDC.
- Led the Employee Engagement Team at its inception.
- Resolving client/store disappointments, home delivery, and install load-out operations.
- Used spreadsheet and WMS computer programs to enter bills of lading, transfer, manifest, receiving, and inventory information.
- Compiled and organized information from warehouse workers, over-the-road drivers, and computer-generated reports.
Back Office Lead
Best Buy
Dallas, TX
04.2014 - 08.2015
- Assist store leadership in daily responsibilities, including hiring processes from role posting, interview setup, follow-ups, and new employee onboarding.
- I attended multiple job fairs at local community colleges for recruitment.
- Offer consistent coaching, training, and motivation to team members and store personnel to meet financial goals.
- Coordinated repair work and maintenance of office equipment and building fixtures.
- Maintained filing systems to streamline store operations.
Education
Computer and Electronics Engineering - General Studies
DeVry University
Irving, TX01.2008
Some College (No Degree) -
South Plains College
Levelland, TX01-2005
Marketing (AA) -
Strayer University
Skills
- Context and situational awareness
- Collaborative leadership
- Database search and data entry skills
- Project management
- Quality Standards and Protocols
- Building rapport with business partners
Timeline
Care Agent 3-Lab Team
Best Buy Corporation
01.2021 - Current
Quality Assurance Administrator
Best Buy Delivery Distribution Center
01.2020 - 01.2021
Warehouse Clerical Administrator
Best Buy DDC
08.2015 - 01.2020
Back Office Lead
Best Buy
04.2014 - 08.2015
Computer and Electronics Engineering - General Studies
DeVry University
Some College (No Degree) -
South Plains College
Marketing (AA) -
Strayer University
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