Hi, I’m
Katrina Kiser
Portland,OR
A man is about as big as the things that make him angry.
Winston Churchill
Summary
Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. 3 Years of experienced Shift Supervisor, highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
8
years of professional experience
Work History
Pro Tech AutoworksPortland, OR
Mechanic
04.2022 - Current
Job overview
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Ordered repair parts quickly to prevent delays in projects and repair work.
Home DepotRoseburg, OR
Customer Service Associate
08.2020 - 03.2022
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and actualized customer service initiatives to decrease wait times.
StarbucksPortland, OREGON
Shift Supervisor
04.2014 - 08.2020
Job overview
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delegated tasks to take advantage of individual abilities and meet expected demands.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Grant High SchoolPortland, OR
High School Diploma
06.2010
Skills
- Responding to Difficult Customers
- Customer Support
- Understanding Customer Needs
- Presenting Solutions
- Issue and Complaint Resolution
- Constructive Feedback
- Monetary Transactions
- Cash Register Operations
- Employee Coaching and Motivation
- Technical Proficiency
- Changing Out Tills
- Social Perceptiveness
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mechanic
Pro Tech Autoworks
04.2022 - Current
Customer Service Associate
Home Depot
08.2020 - 03.2022
Shift Supervisor
Starbucks
04.2014 - 08.2020
Grant High School
High School Diploma
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