Katrina Knapp
New York,NY
Summary
Professional in client services with strong experience in managing client relationships and ensuring satisfaction. Skilled in team collaboration and communication consistently achieving results through adaptability and problem solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Service Representative
Heart of Chelsea
06.2022 - 02.2024
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
Treatment Coordinator
BWAY Smile
03.2020 - 06.2022
- Gathering patient medical history, dental records and necessary paperwork for new patients
- Processing credit card payments via phone and in person while assisting with any bill inquiries
- Providing in depth information and answering questions regarding dental procedures and post treatment care
- Maintaining pertinent, confidential, patient files, updating charts to ensure accurate medical history
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines while being empathic
Assistant Manager
The Walt Disney Company
09.2015 - 01.2020
- Exceeded guest satisfaction by providing exceptional customer service and promptly addressing concerns
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Professional Nanny
Private Family Nanny
12.2012 - 06.2015
- Worked full time with family, taking care of two children (aged 6 and 8)
- Managed the schedule for the children including engaging activities/events and drop offs at sports and school
- Cared for children ensuring their safety and meeting their emotional and developmental needs
- Coordinated with parents regularly on children's progress and addressed any concerns
- Assisted with household chores and maintained a clean, safe environment for the children
Education
Associate's degree -
Palm Beach State College
High school diploma -
Northeast High School
Skills
- Leadership
- Administrative experience
- Team development
- Client relationships
- Merchandising
- Organizational
- Medical terminology
- Problem solving
- Microsoft Outlook
- Multitasking abilities
- Payroll
- Operations management
- Microsoft Office
- Positive attitude
Certification
- CPR Certification
- Driver's License
Timeline
Client Service Representative
Heart of Chelsea
06.2022 - 02.2024
Treatment Coordinator
BWAY Smile
03.2020 - 06.2022
Assistant Manager
The Walt Disney Company
09.2015 - 01.2020
Professional Nanny
Private Family Nanny
12.2012 - 06.2015
Associate's degree -
Palm Beach State College
High school diploma -
Northeast High School
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