Katrina Knights
Ocean Springs,MS
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
12
12
years of professional experience
Work History
Call Center Agent
Hanna Andersson
02.2025 - Current
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
Customer Service Agent
Hannah The Pet Society
09.2016 - 05.2018
- Conferred with customers about service concerns and desires, quickly understanding issues and applying personal expertise and company practices to resolve problems and drive sales.
- Questions customers and collected information to understand needs and offer solutions quickly.
Scale Operator
Kilgore Contracting
03.2014 - 06.2016
- Used POS system to scan, weigh and enter pricing for items, maintaining high productivity to keep lines moving.
- Verified data integrity and accuracy.
Box Office Call Center
Ceasars Entertainment
03.2013 - 03.2014
- Entered details such as payments, account information and call logs into multiple system.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Verified data integrity and accuracy.
Education
High School Diploma - undefined
Cimmaron-Memorial High School
Las Vegas, NV1994
Skills
- Customer service
- Call center experience
- Live chat support
Timeline
Call Center Agent
Hanna Andersson
02.2025 - Current
Customer Service Agent
Hannah The Pet Society
09.2016 - 05.2018
Scale Operator
Kilgore Contracting
03.2014 - 06.2016
Box Office Call Center
Ceasars Entertainment
03.2013 - 03.2014
High School Diploma - undefined
Cimmaron-Memorial High School