Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
12
12
years of professional experience
Work History
Call Center Agent
Hanna Andersson
02.2025 - Current
Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
Customer Service Agent
Hannah The Pet Society
09.2016 - 05.2018
Conferred with customers about service concerns and desires, quickly understanding issues and applying personal expertise and company practices to resolve problems and drive sales.
Questions customers and collected information to understand needs and offer solutions quickly.
Scale Operator
Kilgore Contracting
03.2014 - 06.2016
Used POS system to scan, weigh and enter pricing for items, maintaining high productivity to keep lines moving.
Verified data integrity and accuracy.
Box Office Call Center
Ceasars Entertainment
03.2013 - 03.2014
Entered details such as payments, account information and call logs into multiple system.
Responded to customer requests via telephone and email and effectively answered questions and inquiries.