Katrina Koehler
Brownfield,Texas
Summary
Dynamic and detail-oriented professional with extensive experience at Dairy Queen, excelling in food preparation and customer service. Proven ability to train new staff and maintain high standards of cleanliness and organization. Skilled in multitasking and problem-solving, ensuring efficient operations and enhanced customer satisfaction in fast-paced environments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Cook
Dairy Queen
08.2020 - 03.2023
- Assisted with food preparation, ensuring adherence to safety and hygiene standards.
- Operated kitchen equipment, learning proper usage and maintenance procedures.
- Supported meal assembly by organizing ingredients and utensils efficiently.
- Maintained cleanliness of kitchen area, promoting a safe work environment.
- Adapted quickly to changing kitchen demands during peak service hours.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Front Desk Receptionist
Best Western Hotel
09.2018 - 06.2019
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Maintained accurate records of appointments, inquiries, and services provided to clients.
- Coordinated communication between departments to facilitate smooth operations and resolve issues.
- Assisted with administrative tasks, including filing documents and managing office supplies inventory.
- Addressed guest inquiries and complaints promptly, fostering positive relationships with clients.
- Utilized booking software to manage reservations, ensuring optimal resource allocation and client satisfaction.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Customer Service Representative
Nothin Butt Smokes
08.2015 - 03.2016
- Resolved customer inquiries efficiently through various communication channels.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service processes and customer satisfaction.
- Provided product knowledge and troubleshooting assistance to enhance user experience.
- Trained new employees on best practices for customer engagement and conflict resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
William Chrisman High School
Independence, MO05-2009
Certificate - Paralegal Studies
Penn Foster College
Scottsdale, AZ06-2025
Bachelor of Science - Criminal Justice
Penn Foster College
Scottsdale, AZ06-2027
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Multitasking and organization
- New hire training
- Problem-solving
- Time management
- Attention to detail
- Team collaboration
- Staff training
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Call management
- Paperwork processing
- Appointment scheduling
- Microsoft PowerPoint
- Research
- Account updating
- Microsoft Word
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 3 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Cook
Dairy Queen
08.2020 - 03.2023
Front Desk Receptionist
Best Western Hotel
09.2018 - 06.2019
Customer Service Representative
Nothin Butt Smokes
08.2015 - 03.2016
High School Diploma -
William Chrisman High School
Certificate - Paralegal Studies
Penn Foster College
Bachelor of Science - Criminal Justice
Penn Foster College
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