Summary
Overview
Work History
Education
Skills
Timeline
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Katrina Kurasz

Pittsburgh,PA

Summary

Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.

Versatile team member offering over 8 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

10
10
years of professional experience

Work History

Personal Shopper

Giant Eagle
02.2021 - Current
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked productively with customers to meet order requirements and service expectations.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Recommended alternative products or options when specific items were out of stock or unavailable.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
  • Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.

Team Member

Sheetz
01.2015 - 05.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted customers in selecting merchandise best suited to needs.
  • Maintained productive, efficient approach to all tasks.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.

Education

Neillsville High School
Neillsville, WI

Skills

  • Product knowledge
  • Decision-making
  • Planning and organization
  • Verifying order accuracy
  • Customer relations
  • Upbeat and outgoing attitude
  • Prioritizing orders
  • Attention to detail
  • Verbal and written communication
  • Accurate money handling
  • Payment processing
  • Online order processing

Timeline

Personal Shopper

Giant Eagle
02.2021 - Current

Team Member

Sheetz
01.2015 - 05.2020

Neillsville High School

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Katrina Kurasz