Katrina Landrum
Pinellas Park
Summary
Dynamic customer service professional with strong organizational skills and a proven track record at The Home Depot Inc. Recognized for mentoring cashiers, enhancing team productivity, and resolving customer issues with empathy. Adept at multitasking and problem-solving, consistently delivering exceptional service and fostering positive client relationships.
Overview
6
6
years of professional experience
Work History
Head Cashier
The Home Depot Inc
11.2023 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
Commercial Parts Delivery Driver
Auto Zone Auto Parts
02.2023 - 03.2024
- Increased team productivity by assisting with warehouse tasks during downtime or when needed.
- Developed strong relationships with clients through reliable service, fostering repeat business from satisfied customers.
- Collaborated with sales representatives to improve customer relations by providing timely updates on part availability and delivery status.
- Contributed to loss prevention efforts by securing parts during transport and promptly reporting any discrepancies in inventory upon arrival at the destination.
- Reduced delivery errors through thorough inventory management and organization of vehicle storage space.
- Maintained detailed records of deliveries, including mileage logs and fuel expenses, for accurate expense tracking.
UBER DRIVER
Uber
01.2022 - 03.2024
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Adhered to all safety regulations and traffic laws while driving.
Courier
US PACK PARTS
06.2020 - 11.2021
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Customer Service Representative
Personnel Solutions Plus
03.2019 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - BUSINESS
SPC COLLEGE
SAINT PETERSBURG, FL08-2018
Skills
- Strong organizational skills
- Multitasking Abilities
- Analytical thinking
- Multitasking
- Excellent communication
- Critical thinking
- Task prioritization
- Data entry
- Interpersonal skills
- Organizational skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Self motivation
Timeline
Head Cashier
The Home Depot Inc
11.2023 - Current
Commercial Parts Delivery Driver
Auto Zone Auto Parts
02.2023 - 03.2024
UBER DRIVER
Uber
01.2022 - 03.2024
Courier
US PACK PARTS
06.2020 - 11.2021
Customer Service Representative
Personnel Solutions Plus
03.2019 - 06.2020
Associate of Arts - BUSINESS
SPC COLLEGE
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