Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katrina Langley

Edgewater,FL

Overview

22
22
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

AdventHealth
Daytona Beach, FL
08.2023 - Current
  • rooming
  • vital signs
  • provided lab results
  • triaging
  • answering phones
  • performing point of care tests
  • performing ekgs

Pharmacy Clerk

Walmart
New Smyrna Beach, FL
08.2021 - 01.2022
  • running cash register
  • giving patients their prescriptions
  • filling prescriptions
  • answering phones

Cashier

Dollar general
New Smyrna Beach, FL
04.2008 - 03.2015
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Worked closely with front-end staff to assist customers.
  • Offered customers carry-out service at completion of transaction.
  • Issued receipts, refunds, credits or change due to customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Customer Service Representative

First Data
Daytona Beach, FL
08.2002 - 12.2007
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Oversaw warranty counseling process to manage expense controls.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Supported sales team members to drive growth and development.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.

Education

Certificate - Medical Assisting

Daytona State College
Daytona Beach, FL
06-2023

GED -

Daytona State College
Daytona Beach, FL
04-2018

Skills

  • Inventory and Supply Management
  • Patient Scheduling
  • Medical Records Management
  • Needs Assessments
  • Vital Sign Monitoring
  • Patient Assessments
  • Medical Billing
  • Specimens Collection and Processing
  • Inventory Management
  • Payment Collection

Certification

  • cpr
  • certifed medical assistant

Timeline

Certified Medical Assistant

AdventHealth
08.2023 - Current

Pharmacy Clerk

Walmart
08.2021 - 01.2022

Cashier

Dollar general
04.2008 - 03.2015

Customer Service Representative

First Data
08.2002 - 12.2007

Certificate - Medical Assisting

Daytona State College

GED -

Daytona State College

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Katrina Langley