Katrina Langley
Edgewater,FL
Overview
22
22
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
AdventHealth
Daytona Beach, FL
08.2023 - Current
- rooming
- vital signs
- provided lab results
- triaging
- answering phones
- performing point of care tests
- performing ekgs
Pharmacy Clerk
Walmart
New Smyrna Beach, FL
08.2021 - 01.2022
- running cash register
- giving patients their prescriptions
- filling prescriptions
- answering phones
Cashier
Dollar general
New Smyrna Beach, FL
04.2008 - 03.2015
- Processed returns and exchanges of merchandise in accordance with store policies.
- Worked closely with front-end staff to assist customers.
- Offered customers carry-out service at completion of transaction.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Verified customer age requirement for alcohol or tobacco purchases.
- Trained new team members in cash register operation, stock procedures, and customer services.
Customer Service Representative
First Data
Daytona Beach, FL
08.2002 - 12.2007
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Oversaw warranty counseling process to manage expense controls.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Supported sales team members to drive growth and development.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Education
Certificate - Medical Assisting
Daytona State College
Daytona Beach, FL06-2023
GED -
Daytona State College
Daytona Beach, FL04-2018
Skills
- Inventory and Supply Management
- Patient Scheduling
- Medical Records Management
- Needs Assessments
- Vital Sign Monitoring
- Patient Assessments
- Medical Billing
- Specimens Collection and Processing
- Inventory Management
- Payment Collection
Certification
- cpr
- certifed medical assistant
Timeline
Certified Medical Assistant
AdventHealth
08.2023 - Current
Pharmacy Clerk
Walmart
08.2021 - 01.2022
Cashier
Dollar general
04.2008 - 03.2015
Customer Service Representative
First Data
08.2002 - 12.2007
Certificate - Medical Assisting
Daytona State College
GED -
Daytona State College