Katrina Leisner
Rosedale,MD
Summary
Dynamic professional with a proven track record in customer service and team leadership, notably at Red's Wine Bar. Excelled in multitasking and complex problem-solving, enhancing customer satisfaction and team efficiency. Demonstrates exceptional organizational ability and a service-oriented mindset, with expertise in liquor, beer, and wine.
Overview
9
9
years of professional experience
Work History
Bartender
Red's Wine Bar
04.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Hostess
Bandito's
07.2022 - 11.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Beauty Advisor
Ulta Beauty
01.2016 - 01.2021
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Maintained counter and display areas for cleanliness and organization.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
Sales Associate
Panera Bread
07.2015 - 12.2015
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
N/A - Graphic Design
Harford Community College
Bel Air, MDHigh School Diploma - Graphic Design
Our Lady of Mount Carmel
Essex, MD05.2013
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Outgoing Personality
- Customer service expertise
- Organizational ability
- Complex Problem-Solving
- Handling Difficult Customers
- Service-oriented mindset
- Team training and development
Timeline
Bartender
Red's Wine Bar
04.2024 - Current
Hostess
Bandito's
07.2022 - 11.2022
Beauty Advisor
Ulta Beauty
01.2016 - 01.2021
Sales Associate
Panera Bread
07.2015 - 12.2015
N/A - Graphic Design
Harford Community College
High School Diploma - Graphic Design
Our Lady of Mount Carmel
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