Katrina Lewis
Riverdale,IL
Summary
Reliable Shift Leader with 20 years in Retail industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
22
22
years of professional experience
Work History
Shift Leader
Walgreens
02.2003 - Current
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Trained and mentored new employees to maximize team performance.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
Education
High School Diploma -
Chicago Vocational High School
Chicago, IL06.1986
Skills
- Job Assignments
- Safe Work Practices
- Customer Loyalty
- Shift Work
- Rewards Programs
- POS Transactions
- Dropping Safe Cash
- Department Resets
- Food Safety and Sanitation
- Money Transfers
- Plan Projects
- Customer Care
- Cash Handling
- Daily workflows
- Creative problem-solving
- Teamwork and Collaboration
- Strong verbal and written communication
Timeline
Shift Leader
Walgreens
02.2003 - Current
High School Diploma -
Chicago Vocational High School
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