Hi, I’m
Katrina Lewis
Ypsilanti,MI
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Summary
I am a skilled healthcare professional leveraging over 18 years of experience in customer service, organization, and presenting to provide exceptional healthcare services. With an extensive healthcare background, well-equipped to provide quality, efficient, and evidence-based results within dynamic environments. My goal is to make a meaningful impact on the lives of others by providing exceptional service.
Overview
18
years of professional experience
Work History
Trinity Health Probility Physical TherapyYpsilanti, MI
Referral Coordinator
11.2021 - Current
Job overview
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Reviewed data obtained from referring physicians for completeness and accuracy.
Trinity HealthLivonia, MI
Billing Customer Service Representative
02.2021 - 11.2021
Job overview
- Handled customer inquiries and complaints regarding billing issues via telephone, email, and other communication channels.
- Processed payments received from customers by mail or online banking systems.
- Researched and resolved complex billing disputes in a timely manner.
- Provided detailed information to customers about their accounts, including payment history and current balance due.
- Provided technical support when necessary for customers having difficulty understanding their bills or navigating the online payment portal.
State of MichiganYpsilanti, MI
Warehouse Supervisor
11.2019 - 11.2020
Job overview
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Assisted in the recruitment process by screening resumes and conducting interviews.
- Managed onboarding processes for new hires, including orientation and paperwork completion.
- Processed payroll transactions accurately and timely in accordance with company policy.
- Facilitated dispute resolution between managers and supervisors and employees.
Nuvasive Clinical Services
Intake Coordinator & Billing Specialist
03.2018 - 10.2019
Job overview
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Communicated effectively with supervisors regarding current caseloads and resource availability.
- Scheduled and confirmed appointments.
- Provided delay updates and information regarding special circumstances.
Education
Baker CollegeOwosso, MI
Bachelor of Health Service Administration from Health Administration
University Overview
- Health Care Finance
- Health Care Ethics
- Human Resource Management
- Employment and Labor Law
- Health Program Planning
- Evaluation
- Dean's List
Healthcare Financial Management Association
University Overview
- Certificate of Revenue Cycle Representative
- Certification in Health Care Revenue Cycle
Lawrence Technological UniversitySouthfield, MI
University Overview
- Certificate of Professional Development
- Certifications in Lean & Six Sigma Green and Black Belt levels
Skills
- Microsoft Office
- Patient Accounting
- Training and Supervision
- Claims Adjudication
- Recruiting & Onboarding
- Scheduling Software
- Employee Performance Evaluations
- Critical Thinking
- Insurance Verification
- Proficient in Kronos
- Pre-authorizations
- Insurance coding (ICD-9 and CPT)
Customer Experience
- Received for providing outstanding service and education to new healthcare providers., Received for swiftly resolving a customer system issue., Received for educating multiple providers on use of online billing tools resulting in accurate claims processing., Resulting in quarterly revenue increases of 25%-30%., Resulting in 40% first call resolution.
- Resulting in the reduction of turnover by 30%., Reducing unscheduled time off by 15%., Reduced termination turnover rate by 12%., Resulting in the implementation of effective communication weekly huddles increasing production by 40%.
- Minimizing workflow errors by 25%., Resulting in the creation of a new position and flexible work schedules for current employees.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Referral Coordinator
Trinity Health Probility Physical Therapy
11.2021 - Current
Billing Customer Service Representative
Trinity Health
02.2021 - 11.2021
Warehouse Supervisor
State of Michigan
11.2019 - 11.2020
Intake Coordinator & Billing Specialist
Nuvasive Clinical Services
03.2018 - 10.2019
Baker College
Bachelor of Health Service Administration from Health Administration
Healthcare Financial Management Association
Lawrence Technological University
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