Katrina London
Managment
Louisville,KY
Summary
Seasoned professional with 28 years of diverse management experience, including Assistant Manager roles in retail and food service, and Poultry Farm Manager. Proven track record in team leadership, store operations, and customer service excellence, seeking a Manager position. Skilled in accounts management, technical support, and driving operational success and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success.
Overview
28
28
years of professional experience
4
4
Certification
Work History
Merchandise Manager
Dollar Tree Stores
Louisville
12.2024 - 05.2025
- Conducted market research to identify new product opportunities and trends.
- Monitored store operations to ensure compliance with company policies and procedures.
- Ensured that all merchandise was properly labeled according to company policy.
- Performed regular audits of store inventories in order to detect discrepancies between actual stock levels versus what is reported in the system.
- Ensured compliance with all company policies and industry regulations.
- Created seasonal and promotional displays to maximize sales and profits.
- Managed store personnel in order to meet staffing requirements while staying within budget.
- Coordinated staff schedules and other labor activities to foster seamless delivery of service.
- Executed multiple projects simultaneously, coordinating, and prioritizing tasks.
Assistant Manager
Goodwill Industries
Louisville
05.2023 - 11.2024
- Manage financial responsibilities, including breakdown of cash drawers and execution of deposit transactions.
- Foster a supportive team environment, emphasizing employee recognition and the importance of positive customer experiences.
- Monitored employee attendance records, timekeeping, and payroll
- Ensured compliance with safety regulations and company policies.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Assistant Manager
Firehouse Subs
Louisville
10.2023 - 02.2024
- Managed daily store operations, including opening and closing procedures, ensuring a seamless transition between shifts.
- Conducted inventory control, food preparation, and financial tasks such as bank deposits, maintaining accuracy and efficiency.
- Coordinated supply procurement and oversaw catering services to meet customer demands and support business growth.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Implemented quality control measures to uphold company standards.
- Delegated work to staff, setting priorities and goals.
In Home Care Provider
Self Employed Contractor
Cave City
07.1998 - 08.2020
- Provided comprehensive nursing care and home management to elderly clients, ensuring their comfort and well-being around the clock.
- Coordinated essential activities such as grocery shopping, medical appointments, and therapy sessions, optimizing the clients' healthcare routine.
- Managed daily household tasks including cooking, laundry, and cleaning, maintaining a safe and hygienic living environment for clients.
- Conducted regular assessments of client's physical and mental abilities in order to identify any changes requiring further evaluation or intervention.
- Implemented therapeutic interventions designed to increase overall level of functioning for each client.
- Monitored vital signs and reported any changes to the physician or nurse supervisor.
- Transported clients to medical appointments or therapy sessions as needed using own vehicle or public transportation methods.
- Administered medications according to physician instructions and monitored patient response.
Poultry Farm Manager
Vananco LLC
Knob Lick
09.2015 - 12.2017
- Managed comprehensive scheduling of poultry deliveries, veterinary appointments, and feed shipments, ensuring seamless farm operations.
- Maintained meticulous records encompassing feeding schedules and daily mortality rates, contributing to effective farm management.
- Achieved recognition as a top-tier farm, consistently ranking within the state's top 10 for bird quality and farm standards.
- Directed staff on proper techniques for handling birds during loading and unloading activities, as well as bird processing procedures.
- Conducted regular inspections of facilities to ensure compliance with safety regulations and standards.
- Monitored food and water intake for poultry species contained within multiple chicken houses.
Customer Service/Technical Support
Sitel
Glasgow
04.2013 - 10.2016
- Provided comprehensive technical support by remotely accessing client computers, executing software installations, configuring system settings, and conducting virus and malware diagnostics.
- Coordinated in-home technician visits for complex issues beyond the scope of remote resolution, ensuring seamless service continuity.
- Enhanced customer satisfaction and revenue by effectively selling online tech support services and protection plans for merchandise.
Clerical
Adecco
Louisville
06.1994 - 06.1998
- Provided comprehensive secretarial support, managing tasks such as filing, scheduling, and processing accounts payable/receivable with a high degree of accuracy.
- Performed data entry and payroll duties, while also handling front desk responsibilities in hotel/motel settings, ensuring efficient operations and client satisfaction.
Assistant Manager
Derby Management
New Albany
01.1994 - 01.1996
- Managed daily setup, food preparation, inventory tracking, and waste management, ensuring a clean environment that consistently met inspection standards.
- Handled scheduling responsibilities and prepared shift bank bags, executing secure cash drops to maintain financial integrity.
Education
GED -
Larue County Adult Education
Some College (No Degree) - Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Caregiving
- Accounts Payable
- Senior Care
- Laundry
- Construction
- Technical Support
- Home Care
- Payroll
- Cleaning Experience
- Accounts Receivable
- Cooking
- Assistant Manager Experience
- Clerical Experience
- Bookkeeping
- Nursing
- Office Management
- Customer Service
- Past Experience
- Friendly
- Restaurant Experience
- Leadership
- Sales
- Cash Handling
- Pricing
- Conflict Management
- Store Management
- Front Desk
- Catering
- Food Preparation
- Dementia Care
- Management
- Meal Preparation
Certification
- AED Certification
- First Aid Certification
- CPR Certification
- Driver's License
Timeline
Merchandise Manager
Dollar Tree Stores
12.2024 - 05.2025
Assistant Manager
Firehouse Subs
10.2023 - 02.2024
Assistant Manager
Goodwill Industries
05.2023 - 11.2024
Poultry Farm Manager
Vananco LLC
09.2015 - 12.2017
Customer Service/Technical Support
Sitel
04.2013 - 10.2016
In Home Care Provider
Self Employed Contractor
07.1998 - 08.2020
Clerical
Adecco
06.1994 - 06.1998
Assistant Manager
Derby Management
01.1994 - 01.1996
GED -
Larue County Adult Education
Some College (No Degree) - Psychology
Southern New Hampshire University
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