Katrina Lucero
Albuquerque,NM
Summary
Experienced with member services, ensuring high levels of satisfaction and loyalty. Utilizes effective communication and problem-solving to address member needs and enhance experiences. Knowledge of team collaboration and adaptability in meeting changing demands.
Overview
2
2
years of professional experience
Work History
Member Services Specialist
Snelling Staffing
02.2024 - 12.2024
- Utilized advanced problem-solving skills to address unique concerns or requests from individual members.
- Conducted thorough research on current industry trends, incorporating relevant findings into member services strategy.
Appointment Setter
Dreamstyle Remodeling
04.2023 - 01.2024
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
Education
High School Diploma -
Gordon Bernell Charter School
Albuquerque, NM12-2018
Skills
- Strong empathy
- Complaint handling
- Call center experience
- Data entry proficiency
- Client relationship building
- Customer service expertise
- Strong leadership
- Teamwork
- Customer service excellence
- Computer skills
- Organizational skills
- Adaptability and flexibility
- Time management abilities
- Reliability
Timeline
Member Services Specialist
Snelling Staffing
02.2024 - 12.2024
Appointment Setter
Dreamstyle Remodeling
04.2023 - 01.2024
High School Diploma -
Gordon Bernell Charter School
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