Katrina Lumpkin

Work History

Home Health Aide

Kindhearted Home Health Services

04.2022 - Current

Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Maintained a clean and safe home environment for patients, reducing falls and accidents.
Assisted clients with daily living activities, enhancing their independence and quality of life.
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Improved patient well-being by providing compassionate and attentive personal care.
Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Provided mobility assistance such as walking and regular exercising.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Monitored client health by performing routine pulse, temperature and blood pressure checks.
Assisted disabled clients to support independence and well-being.
Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Provided transportation and appointments management.
Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
Followed nutritional plans to prepare optimal meals.
Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
Administered medication as directed by physician.
Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
Developed individual care plans for clients based on specific needs.
Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
Monitored changes in clients' conditions to report concerns to supervisor.
Transported clients for medical and personal outings.
Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
Provided direct personal care and administrative services to clients.
Communicated regularly with clients' families to provide updates on health and wellbeing.
Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
Assisted with end-of-life care.
Utilized universal precautions and infection control principles in all aspects of care.
Administered medications in accordance with doctor's instructions.
Documented vital statistics and coordinated with health care providers.
Supported families through difficult times by offering emotional support and education on important care tasks.
Scheduled and coordinated medical appointments.
Developed and implemented care plans for clients.
Improved patients' comfort with massage and application of topical treatments.
Constructed cognitively stimulating activities.
Trained new staff members on best practices for home health care.
Researched and recommended community resources to meet clients' needs.
Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.

Customer Service Representative

Continuum Global

01.2021 - 04.2023

Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Processed customer service orders promptly to increase customer satisfaction.

Security Officer

Victoryland Greyhound Track

01.2021 - 04.2022

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Conducted regular patrols of key areas to spot and control security concerns.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Checked and verified photo identification prior to granting facility access.

Team Leader/Supervisor

Mount Vernon Mills

01.2019 - 01.2022

Supervised team members to confirm compliance with set procedures and quality requirements.
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Built strong relationships with customers through positive attitude and attentive response.
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Worked with team to identify areas of improvement and devised solutions based on findings.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Conducted training and mentored team members to promote productivity and commitment to friendly service.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Production Line Worker

Halla Climate Systems

06.2018 - 12.2018

Followed safety protocols to prevent accidents and injuries to self and colleagues.
Followed instructions to make products in line with customer specifications.
Collaborated with other production workers to achieve smooth running of production line.
Boxed, labeled, and transported items to support assembly operations.

Housekeeping Supervisor

Kemco Montgomery

01.2017 - 04.2018

Conducted regular room inspections to verify compliance with housekeeping standards.
Placed orders for housekeeping supplies and guest toiletries.
Communicated repair needs to maintenance staff.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Driver

Hyundai Glovis

01.2015 - 12.2017

Followed all relevant traffic laws and safety regulations.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Achieved safe driving records by consistently following traffic rules and regulations.
Delivered goods and products to customer on time and in excellent condition.

Production Worker

Hanon Systems

01.2015 - 08.2017

Followed safety procedures and guidelines to maintain safe working environments.
Used equipment properly to avoid workplace hazards or injuries.
Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
Resolved issues quickly to maintain productivity goals.

Housekeeping Supervisor

Southern Management

08.2010 - 12.2012

Conducted regular room inspections to verify compliance with housekeeping standards.
Placed orders for housekeeping supplies and guest toiletries.
Communicated repair needs to maintenance staff.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Worked with front desk to respond promptly to all guest requests.
Trained and mentored all new personnel to maximize quality of service and performance.
Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Completed schedules, shift reports, and other business documentation.
Increased employee performance through effective supervision and training.
Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.

Summary

Overview

Work History

Home Health Aide

Customer Service Representative

Security Officer

Team Leader/Supervisor

Production Line Worker

Housekeeping Supervisor

Driver

Production Worker

Housekeeping Supervisor

Education

High School Diploma -

Associate of Science - Health Sciences Medical Office Billing Specialist

Skills

Accomplishments

Certification

Languages

Work Availability

Software

Timeline

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