katrina lynch
Gibsonia,PA
Summary
Dynamic and results-driven professional with extensive experience in customer service and employee training at McDonald's. Proven ability to enhance team performance and streamline operations, achieving a significant improvement in service efficiency. Skilled in cash handling and complaint resolution, fostering a collaborative environment that prioritizes food safety and customer satisfaction.
Overview
32
32
years of professional experience
Work History
Crew Trainer
McDonald's
10.2019 - Current
- Conducted regular performance evaluations to ensure adherence to quality and efficiency guidelines.
- Assisted management in developing training materials for enhanced employee onboarding processes.
- Monitored daily operations to maintain compliance with health and safety regulations.
- Trained new crew members on operational procedures and customer service standards.
- Provided ongoing support to team members, fostering a collaborative work environment.
- Collaborated with management to streamline workflows, reducing service time during peak hours.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Cafeteria Worker
North Hills School District
09.2017 - 06.2018
- Maintained cleanliness and sanitation standards in food preparation and serving areas.
- Assisted in the preparation of meals, ensuring adherence to dietary guidelines.
- Operated kitchen equipment safely and efficiently to streamline food service operations.
- Trained new team members on safety protocols and operational procedures.
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Maximized food safety by consistently following proper food handling procedures and storage guidelines.
Bar Manager
D&Z Inc.
03.1994 - 09.2014
- Supervised daily bar operations to ensure efficient service and customer satisfaction.
- Developed and implemented training programs for new staff, enhancing team performance.
- Managed inventory control processes, optimizing stock levels and minimizing waste.
- Created innovative cocktail menus, increasing customer engagement and repeat business.
- Ensured compliance with health and safety regulations, maintaining a safe work environment.
- Collaborated with suppliers to negotiate pricing and secure quality products for the bar.
- Analyzed sales data to identify trends, driving strategic decisions for promotional events.
- Established strong relationships with patrons to foster loyalty and enhance the overall experience.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Enhanced team productivity through effective scheduling and task delegation.
- Increased revenue with creative marketing initiatives and promotional events.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Improved customer service rankings by resolving issues quickly and accurately.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
- Organized charity events at the venue which garnered positive press coverage while supporting social causes.
- Boosted bar revenue by implementing innovative cocktail menus and themed event nights.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Streamlined bar operations by adopting more efficient scheduling system, reducing staff overtime.
- Implemented strict hygiene and safety protocols, ensuring safe environment for both staff and patrons.
Education
High School Diploma - Business
Mt.Alvernia High School
Hawthorne Road Millvale Pa.1520905.1988
Skills
- Customer service
- Employee training
- Active listening
- Decision-making
- Safe food handling
- Coaching and mentoring
- Team leadership
- Food safety
- Cleaning and sanitation
- POS systems
- Delegating work
- Opening and closing procedures
- Product knowledge
- Complaint resolution
- Restaurant standards
- Policies and procedures
- Dress code enforcement
- Time management
- Multitasking and organization
- Reliability and punctuality
- Verbal and written communication
Timeline
Crew Trainer
McDonald's
10.2019 - Current
Cafeteria Worker
North Hills School District
09.2017 - 06.2018
Bar Manager
D&Z Inc.
03.1994 - 09.2014
High School Diploma - Business
Mt.Alvernia High School