Hi, I’m
Katrina Mace
Fort Wayne ,IN
It Takes A Village
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
years of professional experience
1
Certification
Work History
Cwk
General Manager
08.2022 - Current
Job overview
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Introduced new methods, practices, and systems to reduce turnaround time.
Romulus Restaurants IHOP
General Manager
11.2018 - 08.2022
Job overview
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Lincoln Financial Group
Business Retention Specialist
01.2011 - 01.2018
Job overview
- Established strong relationships with key clients, resulting in increased revenue and business growth.
- Streamlined internal processes for improved efficiency, leading to a higher level of customer satisfaction.
- Managed a diverse portfolio of accounts, ensuring consistent client communication and support throughout the engagement cycle.
- Resolved escalated client issues in a timely and professional manner, maintaining high levels of client satisfaction and loyalty.
City Of Fort Wayne
Fort Wayne Police/Fire Dispatcher
04.2000 - 10.2009
Job overview
- Enhanced emergency response times by efficiently dispatching fire and medical units to incidents.
- Ensured prompt dispatch of appropriate resources by effectively prioritizing incoming emergency calls based on severity and location.
- Managed high-stress work environment by maintaining composure and professionalism during emergency situations, ensuring efficient operations.
- Supported fellow dispatchers as a mentor by providing guidance and assistance when needed, fostering a positive team environment.
- Maintained accurate records of dispatched units for streamlined incident management and analysis.
- Collaborated with other emergency service agencies to coordinate multi-agency responses, ensuring seamless operations during emergencies.
- Monitored multiple computer systems simultaneously for real-time situational awareness during emergency events, allowing for informed decision-making under pressure.
- Dispatched and coordinated emergency services teams according to high-priority calls.
Education
Taylor UniversityUpland, IN
No Degree from Social Work
Skills
- Workflow Planning
- Schedule Management
- Customer Retention
- Cost Reductions
- Training and Development
- Labor Cost Controls
- Quality Management
- Staff Supervision
- Problem Resolution
- Effective Leader
- Leadership and Team Building
- P&L Management
Certification
- ServSafe Certified
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offAccomplishments
Increased year over year sales by $800k.
Received 5 star certification from QSC audit
Decreased dissatisfied and accuracy metrics by 3% within a quarter
Timeline
General Manager
Cwk
08.2022 - Current
General Manager
Romulus Restaurants IHOP
11.2018 - 08.2022
Business Retention Specialist
Lincoln Financial Group
01.2011 - 01.2018
Fort Wayne Police/Fire Dispatcher
City Of Fort Wayne
04.2000 - 10.2009
Taylor University
No Degree from Social Work
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