Summary
Overview
Work History
Education
Skills
Accomplishments
Teacher of the Year-2008 PTA Life Award, Fundraising-2009 New's Channel 3 "Educator of the Week"-20
Timeline
Intern

Katrina Mallory

Memphis,TN

Summary

Enthusiastic and creative individual with solid understanding of student development and learning styles. Possesses excellent communication and interpersonal skills and connects with individuals from diverse backgrounds. Experienced with developing engaging lesson plans and assessments to measure student progress. Enthusiastic and creative individual with the ability to build strong work ethics in fellow colleagues.

Overview

18
18
years of professional experience

Work History

Lead Medical Office Assistant

Methodist Healthcare
07.2021 - Current
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Provided prompt, polite and professional in-person and telephone customer service.

Science and Mathematics Teacher

Frayser Community Schools
02.2017 - 07.2021
  • Demonstrated positive and effective classroom management skills.
  • Encouraged student interest in Science, Technology, Engineering, and Mathematics (STEM) and participation in middle and high school national science competitions.
  • Used exams and standardized assessment tools to measure student progress.

Customer Service Specialist

American Home Shield -Service Master
02.2016 - 02.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbe
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Science Teacher

Shelby County Schools
08.2005 - 05.2015
  • Communicated with students and parents regarding academic progress, assignments, and behavior.
  • Cultivated positive relationships with students, parents and staff to optimize instruction and support learning outcomes.
  • Created interactive activities to engage student interest and curiosity in scientific concepts.
  • Coordinated and collaborated with other faculty members during lesson plan development.

Education

Bachelor of Science - Biology

Lane College
Jackson,TN
04.2021

Skills

  • Collaborated on Science Curriculum Implementation as the Science Department Chairperson
  • Researched and Implemented Student Engagement in STEM-based after-school activities

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets as the Science Department Chairperson.

Teacher of the Year-2008 PTA Life Award, Fundraising-2009 New's Channel 3 "Educator of the Week"-20

Awarded the distinction of teacher of the year among a staff of 30 middle school teachers. Received the Parent-Teacher Association's life award for outstanding fundraising efforts to support the school. Recognized with a week-long commercial by local News network's spotlight of teachers who were nominated by their students.

Timeline

Lead Medical Office Assistant

Methodist Healthcare
07.2021 - Current

Science and Mathematics Teacher

Frayser Community Schools
02.2017 - 07.2021

Customer Service Specialist

American Home Shield -Service Master
02.2016 - 02.2017

Science Teacher

Shelby County Schools
08.2005 - 05.2015

Bachelor of Science - Biology

Lane College

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Katrina Mallory