Katrina Marino
Albion,PA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
30
30
years of professional experience
Work History
Office Manager/Payroll Administrator
Dahlkemper Landscape Architects and Contractors
Erie, PA
01.2016 - 01.2025
- Managed office supplies and inventory for efficient operations
- Communicated with vendors for procurement needs
- Maintained filing system for records, correspondence and other documents.
- Managed office inventory and placed new supply orders.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Stay at Home Mother
None Currently
Lake City, PA
06.2008 - 01.2025
- Assisted with homework and provided guidance on school projects.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Transported children to and from school, extra-curricular activities and play-dates.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Provided positive reinforcement through rewards systems for good behavior.
- Supervised daily activities and routines for children in a busy household.
Dental Assistant
Dr. Jay C. Henry, DMD
Emlento, PA
01.1997 - 08.2001
- Assisted in patient examinations and treatments, ensuring comfort and safety.
- Prepared dental instruments and equipment for procedures, maintaining cleanliness and organization.
- Managed patient records, scheduling appointments, and confirming insurance information.
- Collaborated with the dentist to provide efficient chairside assistance during procedures.
- Maintained inventory of dental supplies, placing orders as needed to avoid shortages.
- Trained new staff on office protocols and patient care practices to ensure consistency.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Sterilized instruments according to established guidelines and protocols.
- Maintained a neat, clean and organized environment throughout the office.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Laid out dental instruments and equipment before procedures.
- Greeted patients upon arrival at the office and escorted them to an examination room.
Private Nanny
Dr. and Mrs. Michael Evankovich
Danville, , PA
01.1997 - 08.1999
- Supervised daily activities and routines for children in a busy household.
- Prepared healthy meals and snacks tailored to children's dietary needs.
- Organized educational games and activities to promote learning and development.
- Maintained a safe and clean environment for children at all times.
- Communicated regularly with parents about children's progress and behavior.
Attendance Officer
Allegheny-Clarion Valley School District
Foxburg, PA
07.1996 - 07.1997
- Monitored student attendance to ensure compliance with district policies.
- Collaborated with teachers to address attendance-related concerns.
- Maintained accurate attendance records using district management systems.
- Communicated with parents regarding student attendance issues and interventions.
- Conducted investigations into chronic absenteeism cases for resolution.
- Collaborated with teachers, administrators, counselors, and other support staff to identify possible issues that may be impacting a student's attendance.
Ongoing Caseworker
Venango County Children and Youth
Frankliin, PA
07.1995 - 05.1996
- Assessed family situations through home visits and interviews.
- Developed service plans to address children's needs effectively.
- Coordinated with community resources to provide necessary support services.
- Conducted ongoing evaluations to monitor progress of cases.
- Documented case notes and maintained accurate records in databases.
- Provided crisis intervention and emotional support to families in need.
- Collaborated with multidisciplinary teams for comprehensive case management.
- Educated families about available resources and support programs.
- Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
Education
Some College (No Degree) - Police Academy
Mercyhurst University Police Academy
North EastMaster of Science - Library Science
Clarion University of Pennsylvania
Clarion, PA12-2020
Bachelor of Science - Psychology
University of Pittsburgh
Pittsburgh, PA05-1994
Skills
- Effective communication
- Document organization
- Conflict resolution
- Attention to detail
- Problem solving
- Relationship building
- Report writing
- Budget administration
- Customer relations
- Administrative support
Timeline
Office Manager/Payroll Administrator
Dahlkemper Landscape Architects and Contractors
01.2016 - 01.2025
Stay at Home Mother
None Currently
06.2008 - 01.2025
Dental Assistant
Dr. Jay C. Henry, DMD
01.1997 - 08.2001
Private Nanny
Dr. and Mrs. Michael Evankovich
01.1997 - 08.1999
Attendance Officer
Allegheny-Clarion Valley School District
07.1996 - 07.1997
Ongoing Caseworker
Venango County Children and Youth
07.1995 - 05.1996
Some College (No Degree) - Police Academy
Mercyhurst University Police Academy
Master of Science - Library Science
Clarion University of Pennsylvania
Bachelor of Science - Psychology
University of Pittsburgh
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