Katrina Marks
Savanna,GA
Summary
KATRINA MARKS PROFESSIONAL SUMMARY SKILLS Experienced in running efficient teams to achieve financial targets and earn the maximum profits. Effortlessly oversee maintenance, office administration and day-to-day operations. Skilled at building long-lasting relationships with tenants and vendors to support long-term property success. . Clerical (10+ years) General Accounting (4 years) Guest Service Multi-line Phone Systems Property Leasing
Overview
17
17
years of professional experience
Work History
Community Manager
Canvas At Savannah
08.2021 - Current
- Designed and implemented policies to improve interactions and community satisfaction
- Maintained high standards and consistently complied with policies, budget targets, and service management strategies to exceed customer expectations
- Conducted tours to showcase properties, amenities, and community as whole
- Walked grounds regularly to verify property's appearance and maximize performance with potential residents
- Reviewed market information and financial targets to evaluate and improve pricing
- Communicated procedural updates and new goals to staff via regular meetings
- Recruited, hired, and managed team of 6
- Negotiated favorable contracts with clients, tenants and vendors to consistently meet financial targets
- Worked with leasing agents to market vacancies and keep occupancy rates high
- Met with board of directors to discuss community needs and resolve issues or disputes
- Purchased building and maintenance supplies, equipment, and furniture.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
Community Manager
Bella of Baton Rouge
11.2020 - 08.2021
- Designed and implemented policies to improve interactions and community satisfaction
- Maintained high standards and consistently complied with policies, budget targets, and service management strategies to exceed customer expectations
- Conducted tours to showcase properties, amenities, and community as whole
- Walked grounds regularly to verify property's appearance and maximize performance with potential residents
- Reviewed market information and financial targets to evaluate and improve pricing
- Communicated procedural updates and new goals to staff via regular meetings
- Recruited, hired, and managed team of 6
- Negotiated favorable contracts with clients, tenants and vendors to consistently meet financial targets
- Worked with leasing agents to market vacancies and keep occupancy rates high
- Met with board of directors to discuss community needs and resolve issues or disputes
- Purchased building and maintenance supplies, equipment, and furniture.
Assistant Property Manager
Reserve At White Oak Apartments
09.2019 - 11.2020
- Assist with the training of the leasing team
- Walking Units
- Take and apply resident payments
- Resolve resident issues per the company protocol
- Maintaining delinquency
- Completing the eviction process
- General office and clerical duties
- Maintaining resident files in Entrata
- Completing paperwork for employee commissions
- Ledger Balancing
- Submit weekly reports to regional manager
- Proficient in Microsoft word and excel
- Excellent customer service and conflict resolution skills
- Work with leasing agents to market vacancies and keep occupancy rates high
- Organized events to engage residents and build a strong sense of community
- Collaborated well with team members to carry out daily assignments and achieve team targets.
Night Audit Manager
Renaissance Hotels
01.2019 - 12.2019
- Train staff on night audit procedures
- Creating protocols for staff members to ensure accurate completion of duties
- Resolve guest issues
- Ledger balancing
- Ensuring brand standards are met and maintained
- General clerical and office responsibilities
- Maintain daily/ monthly reports
- Revenue Management
- Filed records to keep system efficient and information organized
- Worked with team to maintain guest privacy standards - regularly trained staff on updates to protocol
Assistant Manager
DAYS INN AND SUITES
01.2007 - 06.2010
- Inspect guest rooms, public areas, and grounds for cleanliness Greet and register guests Monitor revenue activity for hotel Observe and monitor staff performance
- Resolve guests issues Develop and implement policies for property operations Confer and with other managers to ensure coordination of hotel activities Maintain brand standards in all areas of operations Scheduling.
Safety Assessment Specialist
Honeywell Geismer
04.2010 - 01.2010
- Geismer, La
- Monitor and authorize entrance into plant facilities
- Maintain daily reports
- Ensure all safety regulations are followed for the department
- Individual and vehicle inspection
- General clerical and office responsibilities
- Made monthly assessments and sent reports to plant management
Education
Associate - Delgado Community CollegeADDITIONAL
Skills
- Staff Training
- Understanding of Amenities
- Employee Recruitment
- Team Recruitment
- Promotional Planning
- Leasing Strategy Development
Timeline
Community Manager
Canvas At Savannah
08.2021 - Current
Community Manager
Bella of Baton Rouge
11.2020 - 08.2021
Assistant Property Manager
Reserve At White Oak Apartments
09.2019 - 11.2020
Night Audit Manager
Renaissance Hotels
01.2019 - 12.2019
Safety Assessment Specialist
Honeywell Geismer
04.2010 - 01.2010
Assistant Manager
DAYS INN AND SUITES
01.2007 - 06.2010
Associate - Delgado Community CollegeADDITIONAL
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