Katrina Marquez
Pasadena,CA
Summary
Experienced and reliable customer service representative in a restaurant environment. Strong dedication to helping customers in a fast paced environment. Excels at working in teams and alone. Proven ability to listen attentively, solve problems quickly and win loyal customers. Positive and upbeat hostess and server that makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Mi Piace
PASADENA, CA
12.2023 - 09.2024
- Greeted guests as they entered the restaurant and made them feel welcome while escorting them to their seats.
- Assigned seating arrangement based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests from large parties through OpenTable.
- Monitored tables to ensure guests were receiving outstanding service.
- Maintained cleanliness standards in the dining area, including wiping down tables and chairs between seatings, and resetting tables.
- Provided assistance to servers as needed, including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Restaurant Hostess/Server Assistant
Cara Cara
Los Angeles, CA
02.2023 - 10.2023
- Greeted customers and escorted them to their tables
- Assigned seating arrangements based on customer preferences and restaurant policies
- Provided menus and answered questions about menu items and specials
- Managed reservations, waitlists, and special requests for large parties
- Informed kitchen staff of any special orders or dietary restrictions
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables
- Communicated with kitchen staff regarding customer feedback or complaints
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Greeted guests and sat customers at tables or in waiting areas.
Server
Charlie's Trio
Alhambra, CA
03.2021 - 01.2023
- As a server, I was responsible for managing the tables in an assigned area.
- I quickly became a customer favorite.
- I was selected to train new servers due to the rapport I created with customers and my ability to manage a high volume of tables, and still provide outstanding customer service.
- Provided excellent customer service by addressing customer needs promptly.
- Assisted servers in bussing tables when needed during busy periods.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Education
Law & Public Service -
Pasadena High School
Pasadena, CA04.2022
Skills
- Customer service skills including creative problem-solving, polite and customized approach based on the situation and needs of the customer Thrives in a fast paced environment (3 years)
- Communication skills, experience with written and verbal communication personalized for each customer (3 years)
- Phone etiquette - experience managing phones in a fast paced environment always providing excellent service (3 years)
- Conflict Resolution- when met with customer complaints I quickly determined the source of the issue and created an appropriate solution for the customer that worked for both them and the company
- Menu Memorization
- High-Volume Dining
- Order Accuracy
- Relationship Management
- Alcohol Service
- Menu Recommendations
- Customer Satisfaction
- Effective Customer Upselling
- Service Prioritization
Certification
Food Handlers Certificate, 02/2022
Timeline
Restaurant Hostess
Mi Piace
12.2023 - 09.2024
Restaurant Hostess/Server Assistant
Cara Cara
02.2023 - 10.2023
Server
Charlie's Trio
03.2021 - 01.2023
Law & Public Service -
Pasadena High School
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