Katrina Martin
Camp Verde,AZ
Summary
Reliable food production team member with solid skills in producing all types and products based on exact recipes and procedures.
Offering attention to detail, strong problem-solving abilities and superior work ethic developed over multiple years.
Diligent Customer service with great communication skills. Well-rounded employee with more than 10 years of experience.
Expert effective at working in fast-paced environments, using sound judgment to make accurate decisions with little supervision.
Focused on team, customer and company needs.
Enthusiastic team worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks and training. Motivated to learn, grow and excel.
Overview
5
5
years of professional experience
Work History
Chocolate Maker
Gayle's Chocolates
Cottonwood, AZ
08.2021 - Current
- Made confections by hand.
- Made many confections out of chocolate on daily basis.
- Packaged chocolate items for delivery or pickup.
- Kept work areas clean, neat and organized to promote safety, productivity and team success.
- Chose, inspected, weighed and measured ingredients for each production run.
- Cleaned and sterilized factory processing containers and work areas to keep foods safe.
- Followed instructions and processes to maintain food and beverage integrity.
- Maintained optimal safety levels by cleaning and sterilizing vats and processing equipment between every batch.
- Adhered to strict food safety and health practices to prevent such illnesses as E.coli and listeria from contaminating products.
- Created batches of food products with specified flavor, texture, clarity, bouquet and color profiles by following production recipes and procedures.
- Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals.
- Unloaded completed batches from machinery, packaged for shipment and transported with equipment such as forklifts and hand trucks.
- Adjusted equipment during runs to maintain optimal settings and achieve high-quality products.
- Worked with large vats, paddles and agitators to blend, mix and heat raw materials.
- Sorted final products according to specified regulatory, customer or company standards.
- Prepared mixtures by properly filling kettles, pressure cookers and other processing containers with exact ingredients in accurate proportions.
Preview Grocery
Pat Vancyck
Rutherglen, VA
02.2017 - 08.2018
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Greeted customers and directed to requested products.
- Followed orders precisely for correct items, sizes and quantities.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Stocked designated items on shelves, end caps and displays.
- Interacted with guests in friendly and knowledgeable way.
- Unloaded deliveries from trucks in prompt fashion.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Stocked shelves to match planogram images and instructions.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Greeted store customers and discussed needs.
- Prepared and checked outbound shipments for accuracy.
- Managed timely and effective replacement of damaged or missing products.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Assisted customers with large and heavy loads by transporting packages to customers' vehicles.
- Created and enforced detailed organization processes to increase quality and service standards.
- Worked with customers to pack items according to specific desires and requirements.
- Checked product levels and recommended new purchases.
- Completed inventory accounts to keep records current and promote accurate ordering.
Receptionist
Farmers Insurance Agency
Paradise Valley, NV
02.2014 - 06.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled and confirmed appointments and meetings for senior management team.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered and quickly redirected large volume of calls on central system.
- Received and routed business correspondence to correct departments and staff members.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Kept records in CRM to maintain customer data.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
Dispatcher
Veterans Security
Phoenix, AZ
01.2010 - 08.2011
- Directed dispatching, routing and tracking of fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed investigations to verify and resolve customer or shipper complaints.
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Studied building floor plans to give directions and provide accurate information.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Responded to high rate of calls per day to execute service or requests for emergency and routine assistance.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Answered calls from automatic routing system and took basic information from callers.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Reduced risks and emergency response issues by observing public safety field units.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Graduate -
Camp Verde High School
Camp Verde, AZ05.1996
Skills
- Ingredient Selection
- Safe Work Practices
- Complex Problem-Solving
- Customer Needs Assessments
- Portion Standards
- Sanitation Procedures
- Consumer Protection
- Maintaining Clean Work Areas
- Customer Experience
- Reading Comprehension
- Merchandise Sales
- Collaborative Relationships
- Learning Strategies
- Microsoft PowerPoint
- Practice Management
- Critical Thinking
- Billing and Payment Processing
- Company Quality Standards
- Safety Codes
- Proper Storage Procedures
- Food Safety Standards
- Active Learning
- Production Standards
- Cash Control
- Food Allergies
- Customer Retention
- Customer Relationships
- Temperature Assessments
- Data Entry Software
- Vendor Relationships
- Data Integrity
- Surface Work
- Customer Satisfaction
- Cleanliness Standards
- Hospitality Management
- Equipment Maintenance
- Effective Communication
- Special Requests
- Sandwich Artistry
- Preparing Containers
- Regulatory Requirements
- Recipes Adherence
- Order Accuracy
- Security Standards
- Interpersonal Strengths
- Ingredients Measuring
- Cash Register Operations
- Credit Card Transaction Processing
- Recipe Interpretation
- Order Preparation
- Production Goals
- Temperature Monitoring
- Work Orders
- High-Volume Environments
- Company Safety Policies
- Observations and Assessments
- Retail Marketing
- Raw Materials
- Customer Orders
- Tool Preparation
- Accurate Weights
- Cooking Procedures
- Microsoft Excel
- Operational Efficiency
- Standard Operating Procedures Understanding
- Personal Grooming Standards
Timeline
Chocolate Maker
Gayle's Chocolates
08.2021 - Current
Preview Grocery
Pat Vancyck
02.2017 - 08.2018
Receptionist
Farmers Insurance Agency
02.2014 - 06.2015
Dispatcher
Veterans Security
01.2010 - 08.2011
Graduate -
Camp Verde High School
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