Summary
Overview
Work History
Education
Skills
Timeline
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Katrina Martin

Greenville,SC

Summary

Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.

Overview

16
16
years of professional experience

Work History

Senior Customer Care Associate

Alight Solutions
Greenville, SC
10.2022 - 05.2024
  • Provided exceptional customer service to customers, resolving any issues or complaints quickly and efficiently.
  • Developed strong relationships with customers by providing helpful advice and support.
  • Identified customer needs and offered solutions to increase customer satisfaction.
  • Answered incoming calls in a timely manner and provided accurate information on products and services.
  • Teaching customers how to access their 401k and retirement plans
  • Walking customers through the online website to gain full access of accounts
  • Assisted customers with updating their investment options and contribution rates

Production Associate

BMW Manufacturing
Greer, SC
07.2015 - 10.2020
  • Operated automated machines used in the assembly line according to established procedures.
  • Work efficiently to install parts of the car in a timely manner.
  • Managed multiple tasks simultaneously while meeting tight deadlines.
  • Trained new employees on proper use of machinery, safety protocols, and quality control procedures.

Customer Service Representative

TD Bank NA
Greenville , SC
02.2013 - 05.2015
  • Executing banking transactions and cross-selling products or special promotions
  • Ensured customers have an outstanding banking experience. Whether it’s mobile banking or a new service, they offer information and step-by-step instructions.
  • Informed and suggested new banking products and services to customers, aiming to enhance their overall banking experience
  • Handle sensitive topics with care and flexibility.
  • Understand various banking products and services, including checking and savings options.

Sales Agent Representative

Charter Communications, Spectrum
Mauldin, SC
04.2008 - 01.2013
  • I was responsible for generating sales leads and achieving revenue goals
  • I would sell bundled services to new customers, ensuring a comprehensive offering.
  • Explained product features and benefits in order to close sales.

Education

High School Diploma -

JL Mann High School
Greenville
05-2006

Skills

  • Email Etiquette
  • Complaint Handling
  • Database Research
  • Customer Service
  • Payment Processing
  • Appointment Scheduling

Timeline

Senior Customer Care Associate

Alight Solutions
10.2022 - 05.2024

Production Associate

BMW Manufacturing
07.2015 - 10.2020

Customer Service Representative

TD Bank NA
02.2013 - 05.2015

Sales Agent Representative

Charter Communications, Spectrum
04.2008 - 01.2013

High School Diploma -

JL Mann High School

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Katrina Martin