Katrina Martin
Coconut Creek,FL
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Professional Housekeeper with strong organizational and multi-tasking skills, as well as superior time and resource management capabilities. Seeking long-term employment with established commercial cleaning business.
Dependable Housekeeping Room Attendant committed to providing exceptional customer service. Folds and counts linens, trains new hires and conducts daily room inspections while remaining attentive to detail. Knowledgeable in hotel policies and standards.
Overview
18
18
years of professional experience
Work History
Houseman
Marriott
Pompano Beach, Florida
10.2022 - Current
- Communicated with customers about requests for additional supplies or cleaning services.
- Monitored and reported any security or safety hazards to management immediately.
- Waxed and polished wood furnishings to restore faded appearance.
- Inspected furniture for damage or stains in between guest stays.
- Assisted with loading, unloading luggage for guests upon arrival, departure.
- Coordinated with housekeeping staff to maintain inventory levels of cleaning supplies.
- Upheld hotel standards for cleanliness and guest service.
- Delivered items to guest rooms, such as extra towels, bedding, or toiletries.
- Provided assistance with moving furniture or heavy objects when necessary.
- Sorted and counted linens and organized in storage areas.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Organized supplies for use based on expected customer needs.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Maintained storage areas and supplies in an organized manner.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Followed safety guidelines while handling hazardous materials such as chemicals.
- Maintained a clean and safe environment for guests and staff by vacuuming, dusting, sweeping, mopping floors, washing windows and walls.
- Transported dirty linen from guest rooms to laundry area using appropriate equipment.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Communicated with maintenance team on damages to repair.
- Collected and removed trash from rooms.
- Swept and damp-mopped private stairways and hallways.
Housekeeping Room Attendant
Hampton Inn
Hollywood , FL
05.2018 - Current
- Cleaned, sanitized and restocked bathrooms every day to keep facilities fresh.
- Moved beds, sofas and furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
- Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
- Performed point cleaning system saving cleaning time per room from 20 to 30 minutes while maintaining hotel quality standards.
- Attended to guest rooms, including sweeping, mopping, and vacuuming.
- Removed all trash from rooms and replaced liners to wastebaskets.
- Ensured that bathrooms were stocked with towels and toiletries.
- Completed more than 16 roomseach day while maintaining satisfaction rating from customers.
Houseman
Hyatt
Boca Raton, Florida
02.2021 - 09.2022
- Communicated with customers about requests for additional supplies or cleaning services.
- Monitored and reported any security or safety hazards to management immediately.
- Waxed and polished wood furnishings to restore faded appearance.
- Inspected furniture for damage or stains in between guest stays.
- Responded promptly to guest requests for additional supplies or services.
- Assisted with loading, unloading luggage for guests upon arrival, departure.
- Upheld hotel standards for cleanliness and guest service.
- Delivered items to guest rooms, such as extra towels, bedding, or toiletries.
- Provided assistance with moving furniture or heavy objects when necessary.
- Sorted and counted linens and organized in storage areas.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Maintained storage areas and supplies in an organized manner.
- Assisted in laundry services including washing, drying, and folding linens.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
Stock Associate
Burlington Coat Factory
Hollywood , FL
07.2014 - 08.2018
- Scaning the Truck as it they came in.
- Unpacking and sorting the merchandise and scaning into system.
- Repacking Items and sending them back out when necessary.
- Making sure packages where scaned and processed properly.
- Operated forklift to elevate or place merchandise in appropriate areas.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Prepared products for sales floor by adding tags and readying pallets or restocking.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Communicated effectively with members of public in often crowded and noisy environments.
- Bent, lifted, opened, and moved products weighing up to 50 pounds.
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
HOUESKEEPER
CORONADO AT STONE OAK
San Antonio, TX
09.2011 - 06.2013
- I cleaned residents rooms and the common area's.
- I worked in the Laundry Room NPO.
- I had daily interaction with residents and their family's.
- I helped pass breakfast, lunch, and dinner trays.
- Recognized by management for providing exceptional customer service.
- Earned reputation for good attendance and hard work.
SHIFT MANAGER
TACO BELL
San Antonio, TX
07.2007 - 07.2011
- I WAS IN CHARGE OF MY SHIFT
- Oversaw schedules, accepted time off requests and found coverage for shifts.
- Helped employees operate productively and stay on task to meet business and customer needs.
- Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
- Cross-trained in every store role to maximize operational knowledge.
- Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
- Increased overall team efficiency and productivity.
- Ran daily reports to assess performance and make proactive adjustments.
- Trained and supervised staff members.
- Mentored and supported new employees to maximize team performance.
Education
RECEIVED MY DIPLOMA -
HALLANDALE HIGH SCHOOL
Hallandale , FL5 2010
Skills
- Time management
- Customer service-focused
- Restroom detailing
- Able to lift 50 lbs
- Exceptional time management
- Stocking bathrooms
- Guest support
- Supplies organization
- Guest service excellence
- Reliability and punctuality
Timeline
Houseman
Marriott
10.2022 - Current
Houseman
Hyatt
02.2021 - 09.2022
Housekeeping Room Attendant
Hampton Inn
05.2018 - Current
Stock Associate
Burlington Coat Factory
07.2014 - 08.2018
HOUESKEEPER
CORONADO AT STONE OAK
09.2011 - 06.2013
SHIFT MANAGER
TACO BELL
07.2007 - 07.2011
RECEIVED MY DIPLOMA -
HALLANDALE HIGH SCHOOL