Katrina Martinez
Mountain House,CA
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
4
4
years of professional experience
Work History
Shift Lead
Once Upon A Child Franchise
08.2021 - Current
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Completed store opening and closing procedures and balanced tills.
Nanny
Personal Residence
11.2020 - 04.2021
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
Hostess
Bistro 135
11.2019 - 06.2020
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
Associate of Arts - Social And Behavioral Science
Modesto Junior College
Modesto, CA08.2023
Skills
- Operations Monitoring
- Performance Improvement
- Rules Enforcement
- Team Motivation
- Quality control
- Task prioritization
Timeline
Shift Lead
Once Upon A Child Franchise
08.2021 - Current
Nanny
Personal Residence
11.2020 - 04.2021
Hostess
Bistro 135
11.2019 - 06.2020
Associate of Arts - Social And Behavioral Science
Modesto Junior College