Summary
Overview
Work History
Education
Skills
Community Service
Interests
Timeline
Generic

Katrina Mathews

Chicago,IL

Summary

Administrative Assistant providing professional support to clients and staff Self-starter has excellent analytical, customer service, leadership, and communication skills Team Player manages multiple tasks efficiently and interacts effectively with all levels of executives, staff and customers Detail-oriented; excellent and patient training skills event specialist, Sales, Problem solver and take direction in professional manner.

Diligent customer service with robust background in assisting physical therapists and supporting patient care plans. Proven track record of aiding in therapeutic exercises and treatment procedures, ensuring patient comfort and safety. Demonstrated ability to maintain clean and organized clinical environment while effectively communicating with patients and team members.

Physical therapy aide prepared for impactful contributions in rehabilitative care. Proven ability to support therapy plans, assist patients, and maintain clinical settings. Strong focus on team collaboration and results-driven outcomes. Adaptable, reliable, and skilled in patient interaction, therapeutic exercises, and equipment management.

Experienced with providing essential support to physical therapists and patients during treatment sessions. Utilizes therapeutic techniques and patient care skills to enhance treatment effectiveness and patient recovery. Strong understanding of maintaining clinical hygiene standards and fostering positive patient experience.

Client-focused Physical Therapy Aide offering treatment assistance and clerical support. Expert in maintaining equipment, replenishing supplies, performing minor cleaning duties and filing patient paperwork to provide smooth operations. Driven to deliver a positive physical therapy experience to customers with a willingness to assist with question and requests.

Dependable Physical Therapist Aide provides passionate service for physically disabled individuals. Improves patients' quality of life with attentive therapy aid and compassionate communication techniques.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Physical therapy position. Ready to help team achieve company goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

21
21
years of professional experience

Work History

Physical Therapy Aide

ATHLETICO
10.2021 - 09.2024
  • Performing Exercise with patients
  • Scheduling appointments for patients collect co/pays
  • Providing customer support and service’s cold packs/ hot packs
  • Fostered a supportive atmosphere within the clinic through active participation in team-building activities and events aimed at professional growth.
  • Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
  • Streamlined clinic operations by maintaining a clean, organized environment and performing routine inventory checks on therapy supplies and equipment.
  • Worked with patients from 16 to 87 years of age
  • Provided empathetic support to patients experiencing difficult emotions related to their injury or illness while under supervision from a licensed therapist.
  • Communicated with physicians to provide updates on patient care.
  • Implemented patient safety protocols and infection control practices for hygienic, compliant care.
  • Completed passive and active manual therapy techniques to help patients manage pain and related symptoms.
  • Smoothly assisted, positioned, and secured patients at therapy devices to support safe treatment protocols.
  • Enhanced practice efficiency by completing basic administrative tasks such as answering calls, scheduling appointments, and arranging files.
  • Ensured proper equipment functionality through regular inspection and maintenance, minimizing downtime due to malfunctions.
  • Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
  • Demonstrated flexibility and adaptability by seamlessly transitioning between various assignments to accommodate fluctuating patient caseloads.
  • Maintained strict compliance with HIPAA regulations, ensuring the privacy and confidentiality of sensitive patient information at all times.
  • Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
  • Maintained accurate patient records for both billing purposes and ongoing evaluation of therapeutic interventions.
  • Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
  • Selected modalities tailored to patient needs such as hot and cold packs, ultrasound and electrical stimulation.
  • Maintained care continuity through multidisciplinary teamwork and collaboration.
  • Ensured accurate documentation of all patient interventions, progress notes, and billing information in electronic medical records.
  • Developed strong patient rapport and trust through empathetic listening and consistent encouragement during the rehabilitation process.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Physical Therapy Aide

Total Rehab P.C.
04.2018 - 05.2020
  • Putting Patient information into web reader
  • Performing Ultrasound and Electro stimulation
  • Provide great customer service to customers
  • Making schedule for patient next visit
  • Collecting co/pays

Cashier/Food Preparer

Popeyes Chicken Calumet city, IL
08.2012 - 02.2015
  • Prepare food for customers while maintain a clean environment
  • Take customer orders, food prep
  • Making sure all orders are not delayed for customer

Assistant

Ex-Po Temps
05.2009 - 04.2014
  • Typing data entry filing, sales, driver/ delivery Assistant Exhibitors
  • Copying, filing, ordering supplies, and maintaining office supplies
  • Screener, Catering, inbound/outbound office calls, Retail Merchandiser

Tech Assistant/Radiology CAT Scan

University of Chicago Hospital
09.2003 - 11.2006
  • Maintained patient advocacy upon arrival
  • Assisted with transporting patients to and from various departments
  • Provided patients with ongoing education about their health and well being
  • Administered and finalized various doses of medications via IV/syringe mechanisms for tests that were performed on patients
  • Maintained contact with patients and families for comfort

Education

Associates Degree - Computer Graphics

International Academy of Design & Science
Chicago, Illinois
06.2002

Skills

  • Microsoft Word
  • Microsoft Outlook
  • Accounts Payable
  • Filing
  • Scanning documents
  • Maintaining and cleaning equipment
  • Maintaining inventory
  • Maintaining filing systems
  • Physical therapy support
  • Safety Procedures
  • Customer communications
  • Sanitation
  • Electrotherapy Modalities
  • Therapeutic exercises
  • Ultrasound Therapy
  • Wheelchair Assessment
  • Assists with physical therapy
  • Preparing patients for treatment
  • Filing paperwork
  • Patient Care
  • Medical Terminology
  • Patient service
  • Customer Service
  • HIPAA Requirements
  • Caregiver training
  • Equipment Setup
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Organizational Skills
  • Team Collaboration
  • Active Listening

Community Service

Assist in volunteering service within the community to help maintain a better environment. Volunteer history includes, community outreach programs, working with the elderly and participating in various fund-raising events for summer programs involving the youth.

Interests

  • Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
  • I like trying new recipes and food trends
  • Outdoor Recreation
  • Food Blogging

Timeline

Physical Therapy Aide

ATHLETICO
10.2021 - 09.2024

Physical Therapy Aide

Total Rehab P.C.
04.2018 - 05.2020

Cashier/Food Preparer

Popeyes Chicken Calumet city, IL
08.2012 - 02.2015

Assistant

Ex-Po Temps
05.2009 - 04.2014

Tech Assistant/Radiology CAT Scan

University of Chicago Hospital
09.2003 - 11.2006

Associates Degree - Computer Graphics

International Academy of Design & Science
Katrina Mathews