Katrina McBride
Summary
Dedicated Supervisor with extensive experience in team leadership. Known for establishing strong relationships with customers and colleagues, ensuring high levels of customer satisfaction. Results-oriented with a focus on fostering teamwork and contributing to organizational success.
Overview
1
1
year of post-secondary education
22
22
years of professional experience
Work History
Inbound Receiving Clerk
Transnational Foods
Suffolk, Virginia
10.2025 - Current
- Receives and logs incoming shipments using inventory management systems.
- Cross-checks shipment quantities against manifests or bills of lading prior to acceptance.
- Compares bills of lading against actual merchandise received, inspecting for damaged goods and coordinating distribution to correct departments.
- Identifies order discrepancies and damaged items, promptly notifying supervisor to facilitate resolution.
- Maintains accurate records of inventory levels and stock movements.
- Collaborates with warehouse team to expedite processing of incoming goods and improve workflow efficiency.
- Assists in training new staff on receiving procedures and safety protocols.
Administrative Support Team Supervisor
NFI Industries/California Cartage
Suffolk, Virginia
02.2020 - 10.2025
- Supervised administrative support team to ensure efficient operations and workflow.
- Coordinated scheduling and logistics for departmental activities and meetings, enhancing organizational efficiency.
- Implemented process improvements to enhance productivity within the administrative team.
- Monitored performance of staff members, providing coaching and feedback.
- Delegated work to staff, setting priorities and goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Researched and prepared reports required by management.
- Acted as a liaison between management and staff members regarding any issues or concerns that arose during operations.
- Resolved conflicts between personnel in a timely manner.
- Managed multiple projects simultaneously while meeting established deadlines.
- Oversaw data entry tasks, ensuring accuracy and timely updates to records systems.
- Provided training, direction and guidance for junior warehouse clerks.
- Provides exceptional care and service to multiple customers in a warehouse/shipping environment.
- Maintained accurate records of sales orders and sensitive materials in compliance with company policy.
- Oversaw inventory management for office and warehouse supplies, ensuring availability for both the office and warehouse.
- Resolved customer complaints.
- Coordinated the secure entry of confidential information into database.
Truck Claims Investigator
Avis Budget Group/Atlas Consulting Group
Virginia Beach, Virginia
11.2017 - 02.2020
- Inspected and corrected documents to clarify customer financial responsibilities, collaborating with rental dealerships, maintenance locations, vendors, and roadside assistance agencies to accurately assign payment responsibility for each claim.
- Researched rental truck claims and compiled materials to effectively process incident claims.
- Utilized Microsoft Office applications to complete tasks, investigate customer service inquiries and assist both company employees and customers via the inbound support telephone line.
- Analyzed documentation to identify discrepancies and potential fraud.
- Reviewed insurance policies to determine coverage eligibility and limits.
- Trained new investigators on best practices and investigative techniques.
Production Assistant
Venture Dynamics/General Dynamics
Norfolk, Virginia
02.2015 - 03.2017
- Developed shipboard repair schedules for four repair shops, optimizing workflow and resource allocation.
- Scheduled and maintained shop’s test and inspection plan for shipboard systems.
- Created reports documenting test results, inspection findings and corrections for procurement purposes.
- Documented and reported daily work assignments for all shop employees, supervisors and foreman.
- Coordinated training to coincide with corporate guidelines and schedules.
- Ensured personnel’s credentials remained up to date and within company and government guidelines to gain access to restricted military installations, ships and other repair yards.
- Oversaw inventory of shop items and supplies, ensuring availability for uninterrupted operations.
- Completed all payroll functions for over 50 employees with accuracy and attention to detail.
- Managed vacation requests, emergency leave, convalescent leave, and mileage reports to ensure compliance with staffing needs.
Office Manager
Elysian Wellness and Day Spa
Chesapeake, Virginia
10.2013 - 12.2014
- Coordinated daily activities, appointments, inventory management, and special events to ensure smooth operations.
- Managed, scheduled and coordinated office functions and activities for employees.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Handled accounts receivable and collections, assisted in marketing promotions and maintained social media outlets while delivering exceptional customer service and executing client treatments.
- Handled client inquiries and resolved issues to enhance customer satisfaction experiences.
- Maintained accurate records of client services and financial transactions for reporting purposes.
- Organized events and promotions to increase community engagement with the wellness center.
- Trained and supervised staff to maintain high service standards and team collaboration.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Issued work schedules and daily assignments for all staff.
- Recruited, interviewed and selected employees to fill vacant roles.
- Managed preventative and corrective maintenance of spa equipment, including computer systems and client database, to ensure operational readiness.
Petty Officer Third Class
United States Navy
03.2004 - 02.2008
- Served as ship’s number one master helmsman.
- Stood essential watch positions that ensured the safety and well-being of over 300 service members.
- Supervised the work and progress of junior sailors.
- Performed preventive and corrective maintenance on vital ship’s equipment.
- Trained over 20 sailors to effectively perform duties during high-stress evolutions.
- Conducted safety inspections and ensured compliance with naval regulations.
- Maintained daily personnel attendance record for over 2,000 sailors across 5 locations, ensuring accurate tracking and accountability.
- Managed professional records for service members, supporting efficient processing of awards and recognitions.
- Awards: Navy Marine Corps Achievement Medal, Good Conduct Award, Letter of Commendation, and Food Service Attendant of the month.
Education
Professional Esthetician Program -
The Chrysm Institute of Esthetics
Associate of Applied Science Degree - Dental Assisting
Medical Careers Institute
Virginia Beach, Virginia 12.2010 - 02.2012
Skills
- Inventory control
- Supply chain coordination
- Documentation management
- Regulatory compliance
- Microsoft Office Suites
- Google Sheets
- Multitasking
- Customer service
- Problem solving
- Conflict resolution
- Collaboration techniques
- Effective communication
- Relationship building
- Interpersonal skills
- Reliability
Timeline
Inbound Receiving Clerk
Transnational Foods
10.2025 - Current
Administrative Support Team Supervisor
NFI Industries/California Cartage
02.2020 - 10.2025
Truck Claims Investigator
Avis Budget Group/Atlas Consulting Group
11.2017 - 02.2020
Production Assistant
Venture Dynamics/General Dynamics
02.2015 - 03.2017
Office Manager
Elysian Wellness and Day Spa
10.2013 - 12.2014
Associate of Applied Science Degree - Dental Assisting
Medical Careers Institute
12.2010 - 02.2012
Petty Officer Third Class
United States Navy
03.2004 - 02.2008
Professional Esthetician Program -
The Chrysm Institute of Esthetics