Katrina McClain

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Promptly responded to inquiries and requests from prospective customers.
• Monitored factory recalls and announcements to stay on top of changes.
• Checked documentation for accuracy and validity on updated systems.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects and tasks.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Provided assistance to clients with activities of daily living (ADLs), including meal preparation and household cleaning
• Conducted regular inspections to identify potential issues and ensure compliance with safety regulations.

• Offered caring companionship and emotional support.
• Established trusting relationships with patients through consistent reliability and genuine empathy towards their unique situations.
• Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
• Maintained accurate records of patient progress through detailed documentation of care provided during each shift.
• Compiled and analyzed data to produce reports.
• Input data into spreadsheets and databases.
• Monitored and recorded vital signs ensuring accurate documentation for patient assessment and care