Summary
Education
Skills
Timeline
Work History
Overview
BusinessAnalyst

Katrina Mcgill

Owasso,OK

Summary

Customer service professional with over 20 years of experience in high-volume environments. Proven ability to manage multiple responsibilities while maintaining a personable and flexible approach. Strong collaboration skills with coworkers and a focus on productivity through effective prioritization and office skills.

Education

High School Diploma -

Parkview Baptist
Sulphur, LA
05-2002

Skills

  • Bookkeeping and basic accounting
  • Scheduling coordination and management
  • Database administration
  • Technical support
  • Professional communication
  • Organizational skills
  • Problem solving
  • Conflict resolution
  • Attention to detail
  • Administrative support
  • Multitasking
  • Customer service

Timeline

Customer Service Representative

Owasso Liquor & Wine
11.2024 - Current

Event Coordinator/Customer Service Representative

Bailey Ranch Golf Course
10.2021 - 02.2025

Receptionist

Mcafee &Taft Law Firm
06.2021 - 10.2021

Daytime Manager

Silver Spur
02.2003 - 09.2019

High School Diploma -

Parkview Baptist

Work History

Customer Service Representative

Owasso Liquor & Wine
Owasso, OK
11.2024 - Current
  • Greet customers, providing a welcoming atmosphere
  • Assist customers in locating products to enhance shopping experience
  • Maintain cleanliness of work environment
  • Stock inventory efficiently to ensure product availability

Event Coordinator/Customer Service Representative

Bailey Ranch Golf Course
Owasso, OK
10.2021 - 02.2025
  • Maintained high standards of customer service
  • Planned, organized, and executed all types of events, including golf tournaments, weddings, corporate outings, banquets, and community events
  • Created invoices for banquets and events
  • Cash handling procedures, such as processing payments and deposits

Receptionist

Mcafee &Taft Law Firm
Owasso, Oklahoma
06.2021 - 10.2021
  • Created inviting atmosphere for clients upon arrival
  • Handled incoming calls and messages, efficiently directing all communications
  • Organized efficient scheduling and setup of conference rooms along with appointments for clients and visitors
  • Recorded daily visitor information in logbook for reference

Daytime Manager

Silver Spur
Port Arthur, Texas
02.2003 - 09.2019
  • Executed daily deposit and transactions while overseeing multiple accounts
  • Maintained accurate inventory records and managed order placements
  • Resolved customer complaints promptly, ensuring satisfaction guaranteed
  • Accounts payable
  • Cultivated vendor relationships to secure competitive pricing
  • Developed monthly employee schedules to optimize staffing efficiency
  • Processed payroll for all employees
  • Recruited new hires

Overview

22
22
years of professional experience

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