Katrina McNeil
Elgin,SC
Summary
Strategic and mission-driven Senior Operations Manager with over 25 years of progressive leadership experience in talent acquisition, workforce development, training, and operations management within United States Army. Demonstrated success in delivering high-impact results across diverse roles, including career counseling, team leadership, and organizational planning.
Overview
12
12
years of professional experience
Work History
Senior Operations Manager
United States Army
01.2022 - Current
- Supervised a team of 10 employees, coordinating over 150 projects by aligning priorities, staffing, and resources to achieve key organizational objectives. Ensured full accountability for equipment valued at $360,000, maintaining accurate inventory and compliance with audit standards.
- Organized and led monthly team trainings, performance reviews, and mentorship sessions, improving employee development and increasing team effectiveness by 30%.
- Managed a 20-person volunteer team, creating community outreach programs that strengthened local partnerships and boosted volunteer engagement by 45%.
- Presented quarterly performance and strategy briefings to senior executives, providing insights that influenced organizational planning and performance evaluations.
Senior Transition Counselor
United States Army
01.2021 - 01.2022
- Delivered over 250 one-on-one counseling sessions, providing tailored guidance for career development, education, and military-to-civilian transition planning. Conducted targeted needs assessments, identifying skill gaps and aligning training opportunities to support long-term career goals.
- Spearheaded quality assurance initiatives, achieving a 97% compliance rate with established operational and service standards.
- Partnered with cross-functional agencies to optimize workflows and resolve complex personnel issues, enhancing service delivery and response times.
- Drove a 25% increase in organizational performance by implementing strategic planning measures and delivering targeted mentorship programs.
Training and Development Coordinator
United States Army
01.2018 - 01.2021
- Delivered annual Equal Opportunity training sessions to over 70 supervisors and managers, strengthening workplace equity and inclusivity. Served as executive assistant to department leadership, consistently entrusted with high-level tasks due to proven discretion and reliability.
- Administered and tracked $585K in employee incentive bonuses across 13 departments, maintaining an accuracy rate exceeding 97%.
- Planned and facilitated 8 annual employee training forums, increasing organizational compliance and workforce readiness.
- Recognized with the 2020 Religious Service Volunteer of the Year Award for exemplary leadership and impact within the local community.
Talent Acquisition Manager
United States Army
01.2016 - 01.2017
- Served as the primary career advisor for all personnel within an assigned region, supporting eight teams and over 750 individuals. Provided career guidance and program support to ensure workforce readiness and alignment with organizational staffing goals. Proactively engaged with inactive members to evaluate eligibility and facilitate their transition back into active roles, contributing to overall personnel strength and mission capability.
- Achieved a 100% accuracy rate in processing reenlistment contracts, demonstrating exceptional attention to detail and mastery of regulatory procedures.
- Exceeded annual recruitment targets, achieving 175% of professional retention goals and 100% of entry-level recruitment objectives, contributing to organizational growth.
- Met 100% of assigned officer onboarding goals for FY17, personally facilitating 50% of all regional officer transfers, streamlining talent acquisition and placement.
- Ranked as the top-performing officer recruitment coordinator for FY18 year-to-date, completing 67% of the annual target in the first quarter alone.
Talent Acquisition Manager
United States Army
01.2014 - 01.2015
- Provides career advising and support to Army Reserve members. Recruits and evaluates candidates from the Individual Ready Reserve (IRR) for transition into active reserve roles. Collaborates with organizational leadership to develop and oversee retention strategies, and trains designated team members on their responsibilities in supporting these initiatives.
- Successfully achieved 100% of annual employee retention objectives and exceeded officer-level recruitment goals by 200%, reflecting strong strategic planning and program execution.
- Outperformed yearly workforce development targets by Q3 through proactive engagement and structured onboarding and retention strategies.
- Designed and delivered training for leadership teams on career advancement procedures, significantly improving staff retention and satisfaction.
- Personally recognized by executive leadership for delivering high-level support and contributing to organizational success and staff readiness.
- Maintained 100% accountability for organizational equipment valued at over $50,000 through strong inventory management and operational discipline.
Education
Bachelor of Arts - Management & Business Ethics
Laurel University
High Point, NC09.2011
Skills
Career development and counseling Individualized transition planning Workforce readiness support Civilian integration strategies
Talent acquisition and retention Strategic outreach Onboarding excellence Recruitment goal achievement
Training and compliance management Equal opportunity training Quality assurance initiatives Bonus distribution accuracy
Awards
Recognized with the 2020 Religious Service Volunteer of the Year Award for exemplary leadership and impact within the local community.
SPECIALIZED MILITARY TRAINING
- Senior Leadership Development Course
- Advance Leadership Development Course
- Training Management Course
- Equal Opportunity Leaders Course
- Master Resilience Instructor
CUST
- Quality Assurance
- Cross-Functional Leadership
- Career Counseling
- Talent Acquisition
- Training and Instruction
- Administration Support
- Strategic Communications
- Research | Development
- Strategic Planning
Affiliations
American Legion Post 215
DAV
Retired Armed Forces Veterans Club
Timeline
Senior Operations Manager
United States Army
01.2022 - Current
Senior Transition Counselor
United States Army
01.2021 - 01.2022
Training and Development Coordinator
United States Army
01.2018 - 01.2021
Talent Acquisition Manager
United States Army
01.2016 - 01.2017
Talent Acquisition Manager
United States Army
01.2014 - 01.2015
Bachelor of Arts - Management & Business Ethics
Laurel University