Katrina McQueen
Detroit
Summary
Dynamic Deli/Bakery Supervisor with a proven track record at Meijer, enhancing customer satisfaction through effective operations management and staff training. Skilled in ingredient knowledge and compliance enforcement, I successfully reduced waste while fostering employee engagement and delivering exceptional service. Committed to maintaining high sanitation standards and optimizing inventory processes.
Professional bakery specialist equipped to lead bakery operations with strong expertise in production management, quality control, and inventory management. Effective team collaborator focused on achieving high standards and delivering consistent results. Adaptive to changing needs with excellent communication and problem-solving skills, ensuring smooth and efficient workflow. Highly skilled in training staff, maintaining hygiene standards, and optimizing production processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Deli/Bakery Supervisor
Meijer
09.2023 - Current
- Increased customer satisfaction by maintaining a clean and organized workspace.
- Trained new employees in bakery procedures, ensuring consistent performance standards across the team.
- Greeted customers, answered questions and provided great customer experiences.
- Reduced waste by closely monitoring inventory levels and implementing proper rotation techniques.
- Enhanced bakery operations by effectively supervising and coordinating staff duties.
- Conducted regular equipment maintenance checks, mitigating downtime due to malfunctions or repairs.
- Packaged and labeled products, checked for accurate pricing and made sure signs were visible.
Deli Clerk
Meijer
04.2016 - 09.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Education
High School Diploma -
Detroit Central High School
Detroit, MI05-2006
Skills
- Ingredient knowledge
- Sanitation procedures
- Operations management
- Paperwork processing
- Staff scheduling
- Order fulfillment
- Food allergen awareness
- Compliance enforcement
- Food management experience
- Employee engagement
Certification
- Certified Food Safety Manager License - 8-14-2029
Timeline
Deli/Bakery Supervisor
Meijer
09.2023 - Current
Deli Clerk
Meijer
04.2016 - 09.2023
High School Diploma -
Detroit Central High School
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