KATRINA M. DABNEY
Baton Rouge,LA
Summary
To utilize my skills in order to be a successful asset in a professional environment. To show leadership skills and work hard to finish all tasks at hand.
Overview
17
17
years of professional experience
Work History
Communications Officer
St. George Fire Department
Baton Rouge, LA
03.2024 - Current
- Respond to Emergency, Non-Emergency, and Fire calls.
- Communicate properly to assist the public with any issues.
- Make needed phone calls and dispatch for the public
- Communicate efficiently and properly
Communications Officer II
Southern University A&M
Baton Rouge, LA
02.2014 - 12.2023
- Responds to both emergency and non-emergency calls for assistance and information
- Must provide dispatch and communication services for police, fire, emergency and related services
Customer Service Representative
Convergys Corporation
06.2007 - 01.2009
- Responsible for assisting customers in handling daily customer service issues
- Responsible for troubleshooting technical issues with customer's phones
- Responsible for providing subject matter expertise
Education
MASTERS OF BUSINESS ADMINISTRATION - CRIMINAL JUSTICE
SOUTHERN UNIVERSITY A&M
12.2013
BACHELOR OF SCIENCE - CRIMINAL JUSTICE
SOUTHERN UNIVERSITY A&M
12.2011
Skills
- Proficient in Microsoft Office
- Proficient in Excel
- Typing 60wpm
- Providing exceptional customer service skills
- Proficient data entry
- Multi Tasking skills
Websites
Activitiesextracurricularclubs
- Southern University's Criminal Justice Club, 2009-2011
- Youth Cheer and Dance Coach, YMCA, 05/17-08/17
Skillsabilitiescertifications
- Proficient in Microsoft Office and Excel
- Types 60wpm
Timeline
Communications Officer
St. George Fire Department
03.2024 - Current
Communications Officer II
Southern University A&M
02.2014 - 12.2023
Customer Service Representative
Convergys Corporation
06.2007 - 01.2009
MASTERS OF BUSINESS ADMINISTRATION - CRIMINAL JUSTICE
SOUTHERN UNIVERSITY A&M
BACHELOR OF SCIENCE - CRIMINAL JUSTICE
SOUTHERN UNIVERSITY A&M
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