Katrina Medeiros
San Jose,CA
Summary
Customer-focused Guest Service Representative known for productive and efficient task completion. Skilled in effective communication, problem-solving, and time management. Excel at using active listening, empathy, and patience to enhance guest satisfaction and address concerns swiftly. Committed to maintaining professionalism under pressure. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Library Technician
Mount Pleasant Elementary School District
San Jose, CA
08.2023 - Current
- Restocked shelves with fresh supplies of reading material when needed.
- Conducted inventory checks of physical collections on a regular basis.
- Shelved returned books in appropriate locations following established procedures.
- Developed and maintained library databases with accurate records of holdings.
- Assisted with training new employees on proper use of library technologies.
- Organized library collections by sorting books according to Dewey Decimal System classifications.
- Processed cataloging requests, including inputting title, author, subject headings, and other pertinent data into computerized systems.
- Responded promptly to inquiries from patrons regarding library services and policies.
- Assisted patrons in locating materials and resources within the library.
- Checked out materials to patrons using automated circulation systems.
- Participated in professional development opportunities such as workshops or conferences.
- Scanned documents into digital formats for storage in online databases.
- Maintained a clean and organized work area at all times.
- Prepared book orders for new acquisitions based on patron requests or collection needs.
- Directed patrons to desired library books, reference items and equipment.
- Performed routine maintenance tasks such as checking shelves for books out of order or missing volumes.
- Organized library equipment and collections.
- Collected fines from customers for overdue books and resources.
- Identified and removed worn or outdated books and media.
- Generated overdue notices and followed up with patrons to recover items.
- Restocked returned items to correct shelf or storage locations.
- Ordered and processed various library materials and media.
Guest Service Usher
Sharks Sports & Entertainment
San Jose, CA
11.2013 - Current
- Resolved guest complaints in a professional manner.
- Monitored patrons entering and exiting the venue to ensure safety compliance with maximum occupancy limits.
- Answered customer inquiries regarding event and venue policies, procedures, and regulations.
- Inspected bags upon entrance for prohibited items such as weapons or alcohol.
- Remained professional while interacting with customers in a courteous manner.
- Provided directions to guests throughout the facility.
- Assisted in resolving customer complaints or conflicts as needed.
- Verified customer's ticket information and scanned tickets to ensure validity.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Assisted patrons with handicaps to appropriate seating.
- Maintained positive working relationship with fellow staff and management.
- Facilitated dialogue between conflicting parties to identify potential solutions and de-escalate issues.
Guest Service Representative
Levis Stadium
Santa Clara
06.2014 - 04.2021
- Coordinated with other ushers regarding seating assignments and crowd control strategies.
- Provided excellent customer service by responding quickly to inquiries and requests.
- Directed traffic away from restricted areas as needed.
- Performed additional duties as assigned by supervisor.
- Checked tickets at the entrance of the auditorium to ensure only authorized personnel were allowed access.
- Provided support in tear down activities such as packing up equipment and cleaning up leftover debris after conclusion of event.
- Responded promptly to requests from guests or staff members for assistance or information.
- Greeted guests, answered questions, and provided directions to the event venue.
- Maintained a professional demeanor while interacting with guests and staff members alike.
- Monitored crowd flow during the event and identified any potential safety hazards.
- Provided information about the event to attendees.
- Assisted with seating arrangements for guests in the auditorium.
- Managed guest relations by resolving conflicts in a timely manner.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Assisted patrons with handicaps to appropriate seating.
- Maintained positive working relationship with fellow staff and management.
- Monitored incoming traffic flow to ensure a safe environment for patrons entering or leaving the facility.
- Directed guests to restrooms, concession stands, and other amenities.
- Assisted in resolving customer service issues such as seating disputes or complaints.
- Verified that only authorized personnel entered restricted areas.
- Assisted with crowd control during busy periods at venues.
- Greeted guests with a friendly and professional demeanor.
Education
High School Diploma -
William C. Overfelt High School
San Jose, CA06-2005
Skills
- Collection management
- Records Management
- Task Prioritization
- Time Management
- Adaptability
- Guest Services
- Attention to Detail
- Professional Demeanor
- Active Listening
- Organizational Skills
- Adaptability and Flexibility
- Decision-Making
- Team Collaboration
- Excellent Communication
- Effective Communication
- Multitasking
- Problem-Solving
Timeline
Library Technician
Mount Pleasant Elementary School District
08.2023 - Current
Guest Service Representative
Levis Stadium
06.2014 - 04.2021
Guest Service Usher
Sharks Sports & Entertainment
11.2013 - Current
High School Diploma -
William C. Overfelt High School
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