Katrina Medina
Kaneohe,Hawaii
Summary
Customer-oriented General Manager with 20+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Consistently seeking innovation, ideas, and challenges beyond the conventional boundaries.
Overview
18
18
years of professional experience
Work History
GENERAL MANAGER
CBRE
01.2016 - Current
- Managed 109 budget implementations, employee reviews, training, schedules, and 742+ contract negotiations.
- Managed a diverse team of 12 professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented 14 effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Cultivated three (3) strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
BUSINESS OWNER
TOSS AND TURN BISTRO
01.2017 - 03.2020
- I've launched successful quaint walk-up eatery in Kaka’ako, featuring vast selection of freshly prepared soups, salads, dressings, baked items, wholesome snacks, and locally sourced coffee.
- Prepared 16 catered events tailored to clienteles desired cuisine theme in the first year of operation.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
PROPERTY MANAGER
Colliers International
01.2007 - 01.2014
- Began 7-year tenure as an Administrative Supervisor overseeing four administrative assistants and one clerk.
- Additionally, the organization of 37 property managers is crucial to ensure all critical dates, such as financials, budgets, and annual reconciliations, are communicated to clients for timely submission.
- Advanced to the position of Assistant Manager and transferred to the HMSA center, tasked with supervising the engineering, janitorial, receiving, security, and parking staff for the facility.
- Had the pleasure of serving as the liaison for the HMSA green team to help build momentum in adopting eco-friendly practices and to educate the 1,500 HMSA employees on the importance of this initiative.
- Elevated to the position of Property Manager, by returning to the corporate office to oversee a portfolio valued at $40,272,600 and encompassing 472,215 square feet.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Education
BS in General Business with a minor in Accounting -
Hawaii Pacific University
Honolulu, HI01.2002
AS in Accounting -
University of Hawaii
Honolulu, HI01.1999
Skills
- Deadline-oriented
- P&L Management
- Customer Relationship Management
- Sound Judgment
- Operations Management
- Time Management
- Problem Resolution
- Leadership and team building
- Team Player
- Project Management
- Facility Management
Additional Information
Community service and volunteer engagements working with the following groups for personal and professional interests are the Food Bank of Hawaii, Institute for Human Services, Goodwill, Salvation Army, United Cerebral Palsy Association, American Heart Association, National Kidney Foundation, Ronald McDonald House, Make-A-Wish Foundation, Big Brothers Big Sisters Hawaii, Catholic Charities Hawaii, Hawaii Parkinson's Hawaii, and Aloha United Way.
Timeline
BUSINESS OWNER
TOSS AND TURN BISTRO
01.2017 - 03.2020
GENERAL MANAGER
CBRE
01.2016 - Current
PROPERTY MANAGER
Colliers International
01.2007 - 01.2014
BS in General Business with a minor in Accounting -
Hawaii Pacific University
AS in Accounting -
University of Hawaii
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